Jessica Feuerstein
Phoenix
Summary
Customer-focused professional with expertise in relationship management and conflict resolution. Analyzes customer needs to implement effective solutions that enhance satisfaction and drive results. Multitasks and prioritizes tasks to ensure timely service and strengthen long-term customer relationships.
Overview
16
16
years of professional experience
Work History
Delivery Courier
Spark
Phoenix
06.2021 - Current
- Delivered packages to customers on schedule, adhering to company standards.
- Coordinated parcel delivery by managing time and prioritizing tasks to meet deadlines.
- Utilized mapping software to optimize delivery routes and reduce travel time.
- Created delivery routes based on destinations and timelines to maintain efficiency.
- Provided excellent customer service when interacting with clients during package pickups and deliveries.
- Communicated with customers to confirm delivery details and address concerns.
- Ensured compliance with safety regulations while operating vehicles and handling packages.
- Signed documents confirming receipt of goods upon delivery at destination points.
- Maintained accurate documentation on all shipments delivered and received throughout the day.
Service Advisor
The Auto Doctor
Truckee
10.2020 - 05.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Engaged customers in conversations to identify needs and provide tailored product information.
- Ensured that all customer inquiries were handled promptly and accurately.
- Scheduled appointments for service work, ensuring customer convenience and service efficiency.
- Managed time effectively to prioritize customer needs and service requests.
- Educated clients on service options and maintenance programs.
- Handled incoming calls from potential customers, delivering accurate quotes and information about dealership services.
- Prepared invoices for services rendered and collected payments from customers.
Service Advisor
Bridgestone Firestone
Reno
02.2018 - 05.2020
- Addressed all customer inquiries promptly and accurately, contributing to overall customer satisfaction.
- Resolved customer complaints with professionalism and empathy, fostering trust and loyalty.
- Handled incoming calls from potential customers requesting quotes or service information, enhancing customer engagement.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Educated clients on service options and maintenance programs.
- Collaborated with technicians to ensure timely vehicle repairs.
- Utilized point-of-sale systems for transaction processing and reporting.
- Collected deposits or payments and arranged for billing.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
Service Advisor
Travel Centers of America
Sparks
04.2018 - 12.2019
- Coordinated service appointments and maintained customer records.
- Collaborated with internal teams to streamline vehicle repair processes, improving turnaround times.
- Identified customer needs and provided tailored support to improve service.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Implemented point-of-sale systems to expedite transaction processing and improve reporting accuracy.
Service Advisor
Jiffy Lube Oil Change Center
Longview
02.2016 - 03.2018
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Resolved customer complaints in an efficient and courteous manner.
- Greeted customers and addressed their needs in a professional manner.
- Resolved customer issues with knowledgeable and friendly service, enhancing overall satisfaction and retention.
- Cultivated strong customer relationships, resulting in repeat business and customer loyalty.
- Upsold additional products or services, contributing to increased sales and customer value.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Managed incoming calls from potential customers looking for quotes or information about services provided.
- Prepared invoices for services rendered and collected payments from customers.
Customer Service Representative
Motel 6
Kelso
01.2010 - 02.2016
- Elevated customer satisfaction through effective problem resolution using knowledgeable and personable assistance.
- Fostered positive customer relationships through friendly interactions, enhancing overall satisfaction.
- Streamlined guest check-in and check-out operations to elevate overall experience utilizing property management software effectively.
- Processed payment transactions while maintaining strict cash handling standards to ensure accuracy and security.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Collaborated with housekeeping to guarantee room readiness for arrivals.
- Provided local area insights and recommendations to enhance guest experience and satisfaction.
- Cataloged meticulous accounts of customer interactions, transactions, and comments for future reference.
- Conducted administrative functions involving filing paperwork, updating databases, and generating reports.
Customer Courtesy Clerk
Wilcox & Flegel
Kelso
10.2013 - 12.2015
- Handled cash register operations and processed customer transactions accurately.
- Ensured customer satisfaction by maintaining a positive and welcoming attitude.
- Promptly responded to customer requests or complaints in an appropriate manner.
- Resolved customer complaints and issues to promote overall satisfaction and improve service.
- Collaborated with team members to streamline processes and enhance customer service delivery.
- Trained new staff on store policies and customer service standards.
- Monitored inventory levels and reported shortages to management promptly.
Education
GED -
R.A. Long
Longview, WA06.2006
Some College (No Degree) - General Studies
Lower Columbia College
Longview, WASkills
- Customer relationship management
- Document processing
- Data entry proficiency
- Appointment scheduling
- Time management
- Product knowledge
- Multitasking and organization
- Analytical thinking
- Conflict resolution
- Effective communication
- Detail-oriented
- Multi-line phone talent
Affiliations
Volunteer, Alone No More - Phoenix, AZ (2025-Present)
Timeline
Delivery Courier
Spark
06.2021 - Current
Service Advisor
The Auto Doctor
10.2020 - 05.2021
Service Advisor
Travel Centers of America
04.2018 - 12.2019
Service Advisor
Bridgestone Firestone
02.2018 - 05.2020
Service Advisor
Jiffy Lube Oil Change Center
02.2016 - 03.2018
Customer Courtesy Clerk
Wilcox & Flegel
10.2013 - 12.2015
Customer Service Representative
Motel 6
01.2010 - 02.2016
GED -
R.A. Long
Some College (No Degree) - General Studies
Lower Columbia College