Jessica Fletcher
Tucson
Summary
Dynamic healthcare professional with extensive experience at Tucson Medical Center, excelling in phlebotomy and patient care. Proficient in electronic health records and HIPAA compliance, I effectively manage patient documentation while demonstrating strong multitasking abilities. Committed to enhancing patient experiences through precise medical documentation and compassionate care.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Personal Care Assistant
Personal
Tucson
01.2023 - Current
- Supported clients in daily living activities and personal hygiene to enhance comfort and dignity.
- Administered medications according to prescribed schedules and guidelines to maintain clients' health and well-being.
- Collaborated with healthcare professionals to create personalized care plans.
- Arranged transportation for medical appointments and community outings to ensure access to essential services.
Phlebotomist
Tucson Medical Center
Tucson
03.2021 - 10.2022
- Executed venipuncture procedures with precision to enhance specimen integrity.
- Drew blood from diverse patient demographics efficiently, ensuring high-quality care.
- Managed difficult situations during phlebotomy procedures to ensure patient comfort and safety.
- Prepared labels, forms, reports, and other paperwork related to specimen collection processes accurately and efficiently.
- Accurately documented patient information into electronic health records systems.
Business Development Center Representative
Chapman Automotive
Tucson
04.2019 - 02.2020
- Used effective sales and inbound and outbound telephone techniques to build client relationships and uncover product and service needs.
- Assisted customers with product selection and provided support for installation and maintenance.
- Utilized CRM software to create opportunities and leads and input data.
- Researched competitor strategies and identified new markets for targeted expansion.
- Analyzed customer feedback to refine product features and enhance sales strategies.
Accounts Receivable Clerk
T & T Cleaning and Restoration
Tucson
04.2014 - 04.2019
- Processed customer invoices and maintained accurate records to ensure timely payment collection.
- Processed invoices, credit memos, and other documents related to accounts receivable.
- Utilized accounting software to track payments and update financial data, enhancing overall financial accuracy.
- Entered, posted, and scanned accounts receivable documents into accounting software for streamlined data management.
- Reconciled daily cash receipts with bank deposits.
Accounts Payable and Receivable Clerk
Chapman Automotive
Tucson
10.2012 - 04.2014
- Processed vendor invoices for timely payment and accurate record-keeping.
- Verified invoices against purchase orders to ensure accurate payment for received goods or services.
- Prepared and entered invoice batches into accounting system to maintain accurate financial records.
- Managed customer accounts, ensuring accurate billing and prompt collections.
- Reconciled monthly statements to maintain financial accuracy and integrity.
Patient Care Technician/Unit Clerk
St. Joseph's Hospital
Tucson
02.2001 - 12.2011
- Utilized computer systems for charting patient data.
- Reported changes in patient status to nursing staff in a timely manner.
- Monitored patient conditions and communicated changes to nursing staff, facilitating timely interventions.
- Managed patient records and documents, ensuring accuracy and compliance with medical standards.
- Entered physician orders into the hospital's computer system accurately and timely.
- Organized patient charts for nursing staff review before patient discharges.
- Coordinated with vendors to resolve billing issues, disputes, and returns, ensuring prompt financial reconciliation.
- Processed accounts receivable and cash receipt transactions according to policies and procedures.
- Analyzed discrepancies between vendor statements, purchase orders, invoices, and other documents.
Education
Patient Care Technician - Medical
Tucson College
Tucson01-2002
CPC - Medical Coding
AAPC
04-2026
Skills
- Healthcare software proficiency
- Electronic health records
- Trained in Cerner and EPIC EHR/EMR Systems
- Medical Documentation
- HIPAA compliance
- Data entry accuracy
- Electronic charting
- Multitasking and organization
- Computer proficiency
- Cash reconciliation
- Invoice processing
- Accounts reconciliation
- Financial statement analysis
- Purchase order management
- Generally accepted accounting principles
- Quickbooks
Certification
Patient Care Technician
Timeline
Personal Care Assistant
Personal
01.2023 - Current
Phlebotomist
Tucson Medical Center
03.2021 - 10.2022
Business Development Center Representative
Chapman Automotive
04.2019 - 02.2020
Accounts Receivable Clerk
T & T Cleaning and Restoration
04.2014 - 04.2019
Accounts Payable and Receivable Clerk
Chapman Automotive
10.2012 - 04.2014
Patient Care Technician/Unit Clerk
St. Joseph's Hospital
02.2001 - 12.2011
Patient Care Technician - Medical
Tucson College
CPC - Medical Coding
AAPC