Jessica Gonzales
12546 W Reade Ave,AZ
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with a swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Passionate about teaching and possessing strong knowledge in Applied Behavior Analysis.
Overview
11
11
years of professional experience
Work History
Board Certified Behavior Analyst
Hopebridge Autism Therapy Center
01.2025 - Current
- Developed data-driven goals and objectives tailored to each client''s unique strengths and needs.
- Trained direct support staff in applied behavior analysis principles, contributing to improved service delivery and consistency across team members.
- Conducted thorough functional behavior assessments to identify the underlying causes of challenging behaviors and inform targeted interventions.
- Reduced challenging behaviors through the implementation of positive reinforcement systems, visual supports, and environmental modifications.
- Oversees a caseload of 5 students and supervises 5 Registered Behavior Technicians in a clincal setting. Fosters open communication and a collaborative learning environment. Models evidence-based behavioral interventions and provides ongoing training to ensure treatment fidelity and staff competency.
Utilization and Review Coordinator
Utilization and Review Coordinator
05.2018 - 12.2024
- Coordinates with most major insurance companies (Blue Cross, Presbyterian, Western Sky) for pre-approval and eligibility of benefits
- Attend bi-monthly meetings to ensure authorizations and pre-certifications are met
- Review clinical assessments and provider documentation to ensure authorization is approved for mental health and substance abuse codes based off of DSM-V criteria.
- Provides oversight across a 123-bed facility, managing behavioral services and supervising staff to ensure high-quality care. Responsible for insurance verification processes, ensuring coverage accuracy and compliance to support timely and appropriate treatment. Promotes open communication, models effective interventions, and ensures treatment fidelity through staff training and supervision.
- Implemented best practices in document management systems to ensure accuracy, consistency, and accessibility of all critical files.
Assessment and Referral Coordinator
Mesilla Valley Hospital
04.2018 - 12.2024
- Screen potential admissions and determines appropriate level of care to recommend to physicians.
- Prepare clinical assessment reports based on specific patient need to include but not limited to demographics, symptoms, medications, and other psychosocial factors that require inpatient hospitalization.
- Provide and obtain prior authorization by providing insurance agencies with clinical information surrounding the need for in patient treatment.
- Collaborates with medical staff, department heads, administration and other teams to provide the highest level of patient safety and care.
- Functions as a liaison with other hospital departments.
- Review labs, evaluate critical medical issues as well determine medical needs based on referring hospital information.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Developed and maintained strong working relationship with referral sources to streamline processing.
- Established strong relationships with external providers, facilitating seamless communication and collaboration in patient care.
Girls Residential Treatment Coordinator
Girls Residential Treatment Coordinator
04.2019 - 01.2021
- Screens potential candidates for a 16 bed unit facility for adolescent females ages 12-17
- Consult with various government agencies to assist in finding adequate placement on our residential treatment unit.
- Facilitates with on-site providers to ensure patient safety and the highest quality of care is received by obtaining appropriate orders and pre-cautions based on patient risk to self and others.
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
- Explained treatment choices to patients and helped determine best options.
Education Coordinator
Gerald Champion Regional Medical Center
10.2018 - 04.2019
- Provide excellent customer service to hospital employees, community members and other outside agencies.
- Coordinates office calendars, clinical educator’s calendars and medical plaza calendars.
- Consults with universities about student rotations and scheduling.
- Works closely with clinical educators to provide educational support to GCRMC hospital wide.
- Organized and allocated resources required to meet needs of 12students and 4 instructors.
Case Manager
Alamogordo Public Schools
08.2016 - 05.2017
- Provide academic and behavioral support to students with behavioral disorders in grades 4 and 5. Utilizing the Boystown model, provide a structured environment where students are taught self-management and self-regulation techniques through the use of de-escalation and self-regulation strategies.
- Responsible for maintaining classroom schedules in both the special education and general education settings.
- Responsible for collecting Antecedent Behavior Consequence(ABC), Frequency and Duration data to provide Free Appropriate Public Education (FAPE) services as well as to determine Least Restrictive Environment (LRE) for the student.
- Write benchmarks and objectives as part of the behavior plan and in accordance with the Individuals with Disabilities Education Act (IDEA). Prepare, plan and conduct Individualized Education Plans (IEP’s) on at least an annual basis or more often when required.
- Manage and motivate a team consisting of two assistance to provide ongoing care as required by the IEP.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
District Wide Behavior Specialist
Alamogordo Public Schools
08.2015 - 05.2016
- Conducted district wide behavior trainings on the use of de-escalation as an alternative to restraint.
- Responsible for compiling data and writing all Functional Behavior Assessments. Developing behavior plans based on data and assessments.
- Attended Student Assistant Team (SAT) Meetings and provided school staff with research and evidenced based interventions and documentation procedures to monitor student progress.
- Attended workshops as part ongoing training including, the New Mexico Institute of School Psychologists, and the National Law Conference, which provided tools used in research for our school district.
- Oversees the Special Education Department, managing up to 50 Individualized Education Plans (IEPs) to ensure compliance with local, state, and federal regulations. Coordinates with multidisciplinary teams to develop and implement appropriate supports and services, while maintaining accurate documentation and timelines.
- Reduced classroom disruptions through careful observation and analysis of student behaviors, leading to tailored interventions.
- Provided crisis intervention support during critical incidents, deescalating situations and ensuring the safety of all involved parties.
- Evaluated the effectiveness of behavior interventions using data-driven approaches, making adjustments as needed to ensure success.
IEP Specialist
Alamogordo Public Schools
08.2014 - 05.2015
- Acted as the legal representative for the school district in matters pertaining to special education students.
- Responsible for maintaining confidentiality, accurate student records, and communication between parents and the school district.
- Facilitated IEP meetings and worked as a mediator between staff and parents. Addressed any parent concerns and ensured that teachers and staff were acting within the guidelines of special education laws.
- Attended safety meetings, conferences and seminars to improve skills, gain expert knowledge and network with industry specialists.
- Collaborated closely with therapists or other specialists involved in clients'' care plans, facilitating effective communication between healthcare providers to ensure seamless transitions between services.
- Supported fellow Intake Specialists with case management, sharing best practices for optimal results.
Education
Master of Arts - Behavior Analysis
Univeristy of Cincinnati
Cincinnati, OH12-2022
Certificate - Behavioral Analysis
University of Cincinnati
Cincinnati, Ohio01.2015
Master of Arts - Special Education, Emotional/Behavioral Disorders
New Mexico State University
Las Cruces, New Mexico01.2012
Bachelor of Science - Applied Studies, Minor in History
New Mexico State University
Las Cruces, New Mexico01.2011
Behavior Analysis - Registered Behavior Technician
Behavior Analysis Certification Board
BACB01.2017
Skills
- Results-focused management professional offering 5 years of progressive case management experience working with individuals with emotional disorders Proven track record of providing high quality care and assessment to my students
- A proven leader who is skilled at multi-tasking and maintaining a strong attention to detail Employs professionalism and superior communication skills to meet client and company needs Committed and motivated with exceptional people and decision making skills Strong work ethic, professional demeanor and great initiative
- Dynamic and highly qualified, precise, strong commitment to confidentiality and ability to use sound judgment Vast experience in data collection and writing behavior plans Experience working with agencies and collaborating with team members to provide the best possible care for the client
- Highly effective at incorporating creative leadership skills to achieve objectives Directs projects that improve efficiency while meeting deadlines and specific requirements as provided by law
Awards
2007 Who’s who among American College Students, 2012 New Mexico State University – Dean List
Timeline
Board Certified Behavior Analyst
Hopebridge Autism Therapy Center
01.2025 - Current
Girls Residential Treatment Coordinator
Girls Residential Treatment Coordinator
04.2019 - 01.2021
Education Coordinator
Gerald Champion Regional Medical Center
10.2018 - 04.2019
Utilization and Review Coordinator
Utilization and Review Coordinator
05.2018 - 12.2024
Assessment and Referral Coordinator
Mesilla Valley Hospital
04.2018 - 12.2024
Case Manager
Alamogordo Public Schools
08.2016 - 05.2017
District Wide Behavior Specialist
Alamogordo Public Schools
08.2015 - 05.2016
IEP Specialist
Alamogordo Public Schools
08.2014 - 05.2015
Certificate - Behavioral Analysis
University of Cincinnati
Bachelor of Science - Applied Studies, Minor in History
New Mexico State University
Master of Arts - Behavior Analysis
Univeristy of Cincinnati
Master of Arts - Special Education, Emotional/Behavioral Disorders
New Mexico State University
Behavior Analysis - Registered Behavior Technician
Behavior Analysis Certification Board
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