Jessica Guillen
Waddell
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Service Specialist
Retinal consultants of Arizona
Peoria
09.2020 - Current
- Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
- Answered incoming calls and responded to inquiries in a timely manner.
- Organized timely and accurate referrals to help patients obtain health care services and access available resources.
- Responded to patient inquiries regarding account status.
- Participated in training sessions to stay updated on healthcare policies and registration software.
- Maintained knowledge of current insurance requirements for billing purposes.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
- Provided assistance with completing paperwork, such as insurance forms and medical history.
- Performed administrative tasks such as filing, faxing documents, copying materials, and other clerical duties as needed.
- Contributed to team meetings, sharing insights and strategies for improving patient access services.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Assisted with customer requests and answered questions to improve satisfaction.
- Completed day-to-day duties accurately and efficiently.
- Recognized by management for providing exceptional customer service.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Host / Togo Host / Expo / Server
Red Robin
Peoria
02.2019 - Current
- Communicated with servers about new tables, changes in food availability and customer comments.
- Answered telephone to provide dining information and take reservations.
- Distributed menus to guests, led to tables and gave initial information about service staff or specials.
- Took reservations over phone and in person.
- Informed patrons of specialties and features.
- Resolved conflicts between customers when necessary.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Provided excellent customer service by anticipating customer needs.
- Greeted guests upon arrival and provided them with menus.
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
- Checked identification for guests who appeared under age 21.
- Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Built positive relationships with other front-of-house and kitchen staff.
- Took beverage orders and served drinks during peak meal times.
- Accepted payments from guests for dine-in and take-out foods.
- Stocked server areas with supplies before, during and after shifts.
- Processed payments from customers using a POS system.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Addressed complaints to kitchen staff and served replacement items.
- Handled money transactions accurately while following company procedures for handling cash payments.
Cashier / Food Prep
Samurai Sam's Teriyaki Grill
Glendale
02.2017 - 02.2019
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Processed sales transactions to prevent long customer wait times.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Learned roles of other departments to provide coverage and keep store operational.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Resolved customer complaints professionally in accordance with company policy.
- Accepted cash and credit card payments, issued receipts and provided change.
- Identified needs of customers promptly and efficiently.
Education
Associate of Applied Science -
Maricopa Community Colleges, Glendale Community College
Glendale, AZ05-2025
Certification of Small Business Management Level 1 -
Maricopa Community Colleges, Glendale Community College
Glendale, AZ05-2025
Certification of Professional Makeup Course -
The Skin And Makeup Institute
Peoria, AZ04-2025
High School Diploma -
Sunrise Mountain High School
Peoria, AZ05-2019
Skills
- Customer service
- Data entry
- Medical software
- Time management
- Problem solving
- Insurance billing
- Sales transactions
- Conflict resolution
- Healthcare systems
- Insurance verification
- Professionalism and ethics
- Policy understanding
- Team leadership
- Referral coordination
- Money handling
- Problem-solving
- Multitasking and organization
Accomplishments
- High school Degree
- Associates degree in general business
Certification
- certificate of completion in small business management level 1
- certificate in professional makeup course
Languages
English
Professional
References
References available upon request.
Timeline
Patient Service Specialist
Retinal consultants of Arizona
09.2020 - Current
Host / Togo Host / Expo / Server
Red Robin
02.2019 - Current
Cashier / Food Prep
Samurai Sam's Teriyaki Grill
02.2017 - 02.2019
Associate of Applied Science -
Maricopa Community Colleges, Glendale Community College
Certification of Small Business Management Level 1 -
Maricopa Community Colleges, Glendale Community College
Certification of Professional Makeup Course -
The Skin And Makeup Institute
High School Diploma -
Sunrise Mountain High School
Similar Profiles
Jake ClevengerJake Clevenger
Research Vision Assistant at Retinal Consultants of ArizonaResearch Vision Assistant at Retinal Consultants of Arizona
Ashley QuinteroAshley Quintero
Patient Service Specialist/Ophthalmic Assistant at Retinal Consultants of ArizonaPatient Service Specialist/Ophthalmic Assistant at Retinal Consultants of Arizona
Dana SommersDana Sommers
Business Office Manager at Arizona Fog WizardsBusiness Office Manager at Arizona Fog Wizards
Brenda MoralesBrenda Morales
Special Projects Manager at GSP Marketing TechnologiesSpecial Projects Manager at GSP Marketing Technologies
ERIC GREENERIC GREEN
Supervisor, Partner Success at Solar MosaicSupervisor, Partner Success at Solar Mosaic