Jessica Gutierrez
El Mirage
Summary
Detail-oriented professional with strong customer service skills and bilingual communication. Experienced in streamlining workflows and ensuring accurate patient care in fast-paced environments.
Overview
9
9
years of professional experience
Work History
PFS Representative
Banner Health
Peoria, AZ
03.2026 - 06.2026
- Processed patient registrations and insurance verifications to ensure accurate information capture.
- Assisted in resolving billing inquiries through effective communication with patients.
- Collaborated with team members to streamline workflows and enhance service delivery efficiency.
Health Unit Coordinator
Banner Del Webb Hospital
Sun City West, AZ
12.2024 - 02.2026
- Orchestrated patient admissions and discharges within a fast-paced medical environment.
- Managed electronic health records and ensured accurate patient
documentation. - Maintained efficient office workflow for healthcare providers.
Initiated consults to providers.
Patient Care Technician
Banner Del Webb Hospital
Sun City West, AZ
08.2023 - 02.2026
- Supported nursing staff with patient care and daily living activities.
- Monitored vital signs and reported changes to the medical team promptly.
- Maintained clean and safe patient environments in accordance with hospital
standards.
Bartender Shift Manager
Amigos Restaurant Grill and Bar
Surprise, AZ
01.2020 - 01.2023
- Supervised bar operations, ensuring compliance with health and safety regulations.
- Trained and mentored new bartenders, enhancing team performance and service quality.
- Developed creative cocktail menus, increasing customer engagement and satisfaction.
- Managed inventory levels, minimizing waste while optimizing stock availability.
Customer Service Representative
American Family Insurance
Glendale, AZ
09.2017 - 10.2019
- Served as a full-time customer service representative, handling check-ins,appointment calls, and payment processing; also served as office assistantmanager
Education
High School Diploma -
Valley Vista High School
Surprise, AZ05-2015
Skills
- Customer service
- Bilingual
- Call center experience
Languages
Spanish
Timeline
PFS Representative
Banner Health
03.2026 - 06.2026
Health Unit Coordinator
Banner Del Webb Hospital
12.2024 - 02.2026
Patient Care Technician
Banner Del Webb Hospital
08.2023 - 02.2026
Bartender Shift Manager
Amigos Restaurant Grill and Bar
01.2020 - 01.2023
Customer Service Representative
American Family Insurance
09.2017 - 10.2019
High School Diploma -
Valley Vista High School