Jessica Halona
Tempe
Summary
Results-focused professional who thrives in fast-paced, deadline-driven environments. Committed to accuracy and efficiency as achieved through hard work and attention to detail. Known for excellence customer service skills and dependability.
Overview
2026
2026
years of professional experience
Work History
Cashier
McDonald's
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
- Restocked and organized merchandise in front lanes.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Handled cash with high accuracy and took care to check bills for fraud.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Performed cash, card and check transactions to complete customer purchases.
- Lifted up to 50 pounds at once and used forklift to move heavier loads.
- Learned duties for various positions and provided backup at key times.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
Cashier
Burger King
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers by answering questions and fulfilling requests.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Quickly and accurately counted drawers at start and end of each shift.
- Monitored areas for security issues and safety hazards.
- Processed both cash and card purchases and returns.
- Increased customer loyalty and retention.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Operated POS cash register and equipment to collect payments.
- Restocked and organized merchandise in front lanes.
- Communicated with customers and team members to solve problems.
Cashier
Swift Travel Center
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Performed cash, card and check transactions to complete customer purchases.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Cashier
Sunnyside Market Chevron
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Educated employees on register use, merchandising, and customer service.
- Resolved escalated customer disputes with special actions such as discounts.
- Assisted customers by answering questions and fulfilling requests.
- Mentored new team members on sales software system operation.
- Alleviated customer service needs with policy-appropriate solutions.
- Led cashiers and associates in providing thoughtful customer service.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Facilitated and logged store opening, closing, and shift changes.
- Maintained stock to meet expected customer demand.
Cashier
Chevron
04.2024 - 04.2025
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma -
Navajo Pine High School
05.2009
Skills
- Payment Processing
- Returns Processing
- Customer Assistance
- Cash Handling
- Customer Service
- Payment Collection
- POS Systems
- Cash Register Operation
- Written and Verbal Communication
- Cash Drawer Balancing
- Refund Handling
- Staff Mentoring
- Cash Register Systems
- Daily Reporting
- Complex Problem-Solving
- Money Handling
- Organizational Abilities
- Time management skills
- Customer service
- Customer assistance
- Work ethic and integrity
References
Leslie Hosteen (928)280-8236
Teresa Mayweather (480)931-0421
Roselita Keams (928)-280-1330
Timeline
Cashier
Chevron
04.2024 - 04.2025
Cashier
McDonald's
Cashier
Burger King
Cashier
Swift Travel Center
Cashier
Sunnyside Market Chevron
High School Diploma -
Navajo Pine High School
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