Jessica Hamblen
Phoenix
Summary
Bartender with expertise in delivering outstanding guest experiences and hospitality. Demonstrated ability to multitask in high-pressure environments while upholding service excellence. Proficient in creating specialty cocktails and innovative menu items that boost customer satisfaction and revenue. Strong teamwork and communication skills, with proven experience in money handling and effective problem-solving.
Overview
12
12
years of professional experience
Work History
Manager/Bartender
Hideaway Lounge
11.2024 - Current
- Implemented scheduling for staff and reconciled end-of-shift cash consistently.
Performed weekly inventory assessments and managed invoice payments efficiently.
Developed innovative daily specials to boost sales and customer interest.
Exhibited strong leadership in guiding team with excellent customer service.
Worked as bartender five days a week, showcasing mixology talents.
Executed money management strategies to enhance operational success.
District Manager
Carry the Message
03.2017 - 04.2022
- I restructured all houses, retrained all managers, did all one to ones with clients, collected all the money from every house every client, handled all Saturday meetings, did all the marketing for azhrah, did all intakes, handled all discharges.
Personal Assistant
Creative Kitchens
07.2016 - 02.2017
- Oversaw all scheduling, appointment management, invoicing, and payment processing.
Executed collections while maintaining organized inventory records.
Coordinated daily tasks to enhance job bidding opportunities and discover leads.
Photographed projects pre- and post-completion for portfolio development.
Completed extra errands as needed to improve efficiency.
Server
Mimis Cafe
03.2013 - 06.2016
- Processed customer orders and facilitated upselling to enhance sales.
Greeted customers warmly to create a welcoming atmosphere.
Delivered food and ran orders promptly to ensure customer satisfaction.
Pre-bussed tables and maintained cleanliness in dining area.
Refilled drinks regularly to meet customer needs.
Resolved customer issues effectively to maintain service quality.
Handled cash transactions accurately, providing change as needed.
Education
High school diploma -
Omega Academy Charter School
05.2001
Skills
- Business management and marketing
- Financial management
- Team leadership
- Attention to detail
- Customer service and communication
- Problem-solving and reliability
- Adaptability
- Staff scheduling
- Inventory management
- Cash handling expertise
- Mixology techniques
- Customer relationship management
- Event coordination
- Alcohol service compliance
- Group reservations management
- Time management
- Cocktail preparation
- Food running skills
- Continuous improvement strategies
- Attentive service delivery
- Bar operations oversight
- Multitasking capabilities
Timeline
Manager/Bartender
Hideaway Lounge
11.2024 - Current
District Manager
Carry the Message
03.2017 - 04.2022
Personal Assistant
Creative Kitchens
07.2016 - 02.2017
Server
Mimis Cafe
03.2013 - 06.2016
High school diploma -
Omega Academy Charter School
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