Summary
Work History
Education
Skills
Timeline
Generic

Jessica Lesher

phoenix

Summary

Proven Field Support Agent and Customer Service Representative at Aptive Environmental, adept in remote support and problem-solving, enhanced operational procedures, and led a team of 250+ to maintain high-quality standards. Skilled in route management and communication, consistently improved service delivery and resolved customer discrepancies efficiently.

Work History

Field Support Agent

Aptive Environmental
  • Supported high-impact projects to further improve and expand existing processes and procedures.
  • Oversaw work of 250+ personnel
  • Implemented and maintained high standards of quality in all areas.
  • Monitored team performance to assess training requirements and areas in need of improvement.
  • Reported issues to higher management with great detail.
  • Took care of all same day reschedule routes.

Customer Service Representative

Aptive Environmental
  • Responded to customer requests for products, services, and company information.
  • Sought ways to improve processes and services provided.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Identified and resolved discrepancies and errors in customer accounts.

Education

High School Diploma -

Sunny Slope High School
Phoenix, AZ
05-2013

Skills

  • Remote Support
  • Route management & Dispatching
  • Communication & Problem solving
  • Appointment Scheduling
  • Scheduling
  • Problem-solving abilities

Timeline

Field Support Agent

Aptive Environmental

Customer Service Representative

Aptive Environmental

High School Diploma -

Sunny Slope High School

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Jessica Lesher