Jessica Lesley
Tucson
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Denny's Restaurants. Proven ability to enhance guest engagement and satisfaction through personalized service and effective complaint resolution. Experienced in cash handling and maintaining cleanliness standards, ensuring a welcoming dining environment.
Overview
11
11
years of professional experience
Work History
Server
Dennys Restaurant
03.2019 - 08.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Assistant Restaurant Manager
Denny's Restaurants Franchise Association
02.2015 - 02.2019
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
Education
Southern Arizona Community Academy
Tucson, AZ06.2012
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Cleanliness standards
- Safe food handling
Timeline
Server
Dennys Restaurant
03.2019 - 08.2025
Assistant Restaurant Manager
Denny's Restaurants Franchise Association
02.2015 - 02.2019
Southern Arizona Community Academy
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