Jessica Luviano
Peoria,AZ
Summary
Highly skilled and bilingual Surgical Technician with two decades of experience in the medical field, excelling as a Medical Assistant and Biller/Coder. Known for efficiency, productivity, and consistent career advancements. Proficient in navigating HIPAA and OSHA regulations, collaborating seamlessly with surgeons and healthcare professionals, and adept at managing emergencies with precision. Results-driven management professional who has successfully led teams to achieve operational efficiency, strategic planning, and a culture of excellence to adapt to evolving organizational requirements.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Surgical Technologist Coordinator
Honor Health Thompson Peak/Shea/Greenbaum
01.2018 - Current
- Maintained high infection control standards.
- Prepared operating rooms with required instruments, ensuring efficient setup for various surgical cases.
- Setup operating and surgery rooms by preparing equipment and supplies for upcoming procedures.
- Minimized infection risks by strictly adhering to aseptic techniques when handling surgical supplies and equipment.
- Handled high-pressure situations calmly and efficiently, contributing to successful completion of critical surgeries.
- Assisted surgeons in complex procedures for optimal patient outcomes and reduced recovery time.
- Mentored new surgical technologists, sharing expertise and fostering their growth within the profession.
- Enhanced patient safety by maintaining a sterile surgical environment and adhering to strict protocols.
- Worked with vendors for speedy procurement of services and equipment.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Managed operating room setup by cleaning and sterilizing instruments and surfaces, maintaining supply inventories, and organizing surgical tools.
Surgical Technologist
City Of Hope
01.2023 - 12.2023
- Evaluated procedure needs and set up equipment, tools, supplies, and instruments.
- Supported smooth transitions between surgeries by promptly preparing the operating room for subsequent cases.
- Increased efficiency during surgeries by anticipating surgeon''s needs and providing timely assistance.
- Demonstrated exceptional adaptability when faced with unexpected challenges or changes during surgery, responding quickly without compromising patient safety or procedural success.
- Maintained daily workflow, coordinating with operating room staff to prepare for scheduled and emergency cases.
- Ensured proper care of surgical instruments through meticulous cleaning, sterilization, and maintenance processes.
Surgical Technologist -PRN
Atlas Healthcare Partners
11.2020 - 12.2022
- Provided compassionate support to patients experiencing anxiety or discomfort prior to surgery, helping alleviate concerns while maintaining professionalism.
- Introduced new staff members to training protocols regarding operating room procedures, infection control, safety standards, and overall facility policies.
- Maintained specialty equipment, implant, and instrumentation inventories.
- Collaborated effectively with multidisciplinary teams to optimize patient care before, during, and after surgery.
- Played a key role in reducing OR turnaround time by implementing process improvements for equipment preparation and room cleanup procedures.
- Performed inventory management duties for the operating room supplies, ensuring adequate stock levels at all times.
- Provided comprehensive support to surgeons specializing in sports medicine, total joint replacement, spine, and orthopedic trauma treatment.
- Contributed to successful operations by assembling and organizing surgical equipment with precision.
- Decontaminated, cleaned, assembled, packaged, sterilized, stored, and distributed reusable surgical instrumentation and equipment.
- Operated, adjusted, and monitored diagnostic equipment and other machines used during procedures.
- Participated in ongoing professional development opportunities, staying current on best practices within the field of surgical technology.
Surgical Technologist PRN
Southwest Kidney Institute, PLC
01.2020 - 12.2022
- Delivered exemplary assistance and support to surgeons during general, gynecological, orthopedic, neurological, and plastic surgery procedures.
- Supported surgeons during cosmetic surgeries, gynecological and orthopedic procedures and general appointments.
- Assisted in the development of updated policies and procedures for the surgical department, resulting in improved safety measures and overall efficiency.
- Proved successful working within tight deadlines and a fast-paced environment.
- Optimized resource utilization, managing surgical inventory to prevent shortages and overstocking.
- Assisted in complex surgical procedures, providing critical support for successful patient outcomes.
- Contributed to positive patient experiences by offering empathetic support and clear communication before and after surgery.
- Facilitated successful surgeries, preparing patients for surgery through washing, shaving, and disinfecting incision sites.
- Enhanced patient safety, conducting pre-operative and post-operative checks to ensure compliance with healthcare standards.
- Contributed to team knowledge, sharing insights from recent advancements in surgical technology during team meetings.
- Reduced surgery times with efficient preparation of operating rooms and expedient assistance during surgeries.
Medical Assistant
Arizona Kidney Disease Hypertension Center Surgery Center
03.2016 - 01.2020
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Implemented patient education program on preventative care, enhancing community health awareness.
- Contributed to reduction in patient readmission rates by providing thorough discharge instructions and follow-up care recommendations.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Facilitated patient education on treatment plans and medications, improving understanding and compliance.
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Measured patient pulse oximetry.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Measured patient spirometry.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Followed appropriate procedures to minimize patient's exposure to radiation.
Surgical Technologist Extern
Abrazo West Campus
09.2017 - 12.2017
- Enhanced patient safety by diligently following surgical protocols and maintaining a sterile environment.
- Improved inventory management by maintaining accurate records of supplies and promptly restocking as needed.
- Participated in debriefing sessions after surgeries to discuss areas of success or potential improvements for future procedures.
- Maintained up-to-date knowledge of surgical techniques, staying current with industry developments through continuing education courses.
- Collaborated with surgical team members to ensure smooth flow of operations and optimal patient outcomes.
- Promoted infection control measures by consistently disposing of biohazard waste according to established guidelines during the externship period.
- Demonstrated flexibility in adapting to various surgical specialties, gaining exposure to a range of procedures during the externship program.
- Ensured proper function of surgical equipment, conducting routine checks and maintenance tasks.
- Proactively sought feedback from supervising Surgical Technologists for continuous improvement in performance and skill development.
- Assisted in patient preparation for surgery, positioning patients accurately and ensuring comfort throughout procedures.
- Displayed professionalism at all times while working closely with surgeons, anesthesiologists, and other medical professionals during the externship experience.
Medical Assistant/Front Office
Yuma Gastro
08.2014 - 01.2016
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care.
- Empowered patients through education on self-management techniques for chronic conditions.
- Improved clinical workflow with introduction of electronic health records system.
- Streamlined patient check-in process, reducing administrative burden for medical staff.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Increased efficiency in office by implementing digital filing system for patient records.
- Enhanced team communication by organizing regular staff meetings and sharing updates on patient care protocols.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collected and documented patient medical information such as blood pressure and weight.
- Taught patients about medications, procedures, and care plan instructions.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
Medical Assistant/Office Manager
PRIMAHEART
12.2011 - 05.2014
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Oriented and trained new staff on proper procedures and policies.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Implemented care and efficiency improvements to support and enhance office operations.
Education
BS - Health Care Administration
Brookline College
Phoenix, AZ05.2024
Diploma - Surgical Technologist
Brookline College
Tempe, AZ01.2018
Diploma - Associate Degree Surgical Tech
Brookline College
Phoenix, AZ12.2019
Diploma - Medical Assistant
Boston Reed College
Monterey, CA05.2012
Diploma - Certification Medical Biller/Coder
Central Coast College
Monterey, CA05.2006
Skills
- As a Surgical Tech:
- General, Orthopedic, ENT, Podiatry, Gynecology, Urology, Endoscopy, Plastics, Ophthalmic and Davinci Robot
- Actively training for 540-hours in a facility with 7 operating rooms, 20 Surgeons and average 12-21 cases per day
- Review OR board and review Preference Cards to pull cases and properly prep rooms
- Open instruments, set up trays and assemble all necessary equipment
- Properly drape the patients and carefully ensure a sterile field maintained
- Practice effective communication while passing instruments, retracting and cutting sutures
- Dress wounds post-surgery paying close attention to both sterility and aesthetic look of the dressing
- Assist with sterile processing/decontamination and room turn over
- As a Medical Assistant/Biller and Coder:
- Proficient in taking patient medical histories and vital signs, as well as in performing HD Cath removals, phlebotomy, injections, EKG’s and more
- Called patients to get correct information such as insurance information and addresses to bill them correctly and insurances
Certification
- CCBMA – Certified Medical Assistant Administrative and Clinical CCMA-AC 2012-10-01 to 2019-10-01
- American Heart Association – Basic Life Support 2021-02-01 to 2025-02-01
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Surgical Technologist
City Of Hope
01.2023 - 12.2023
Surgical Technologist -PRN
Atlas Healthcare Partners
11.2020 - 12.2022
Surgical Technologist PRN
Southwest Kidney Institute, PLC
01.2020 - 12.2022
Surgical Technologist Coordinator
Honor Health Thompson Peak/Shea/Greenbaum
01.2018 - Current
Surgical Technologist Extern
Abrazo West Campus
09.2017 - 12.2017
Medical Assistant
Arizona Kidney Disease Hypertension Center Surgery Center
03.2016 - 01.2020
Medical Assistant/Front Office
Yuma Gastro
08.2014 - 01.2016
Medical Assistant/Office Manager
PRIMAHEART
12.2011 - 05.2014
BS - Health Care Administration
Brookline College
Diploma - Surgical Technologist
Brookline College
Diploma - Associate Degree Surgical Tech
Brookline College
Diploma - Medical Assistant
Boston Reed College
Diploma - Certification Medical Biller/Coder
Central Coast College
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