Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Jessica Luviano

Peoria,AZ

Summary

Highly skilled and bilingual Surgical Technician with two decades of experience in the medical field, excelling as a Medical Assistant and Biller/Coder. Known for efficiency, productivity, and consistent career advancements. Proficient in navigating HIPAA and OSHA regulations, collaborating seamlessly with surgeons and healthcare professionals, and adept at managing emergencies with precision. Results-driven management professional who has successfully led teams to achieve operational efficiency, strategic planning, and a culture of excellence to adapt to evolving organizational requirements.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Surgical Technologist Coordinator

Honor Health Thompson Peak/Shea/Greenbaum
01.2018 - Current
  • Maintained high infection control standards.
  • Prepared operating rooms with required instruments, ensuring efficient setup for various surgical cases.
  • Setup operating and surgery rooms by preparing equipment and supplies for upcoming procedures.
  • Minimized infection risks by strictly adhering to aseptic techniques when handling surgical supplies and equipment.
  • Handled high-pressure situations calmly and efficiently, contributing to successful completion of critical surgeries.
  • Assisted surgeons in complex procedures for optimal patient outcomes and reduced recovery time.
  • Mentored new surgical technologists, sharing expertise and fostering their growth within the profession.
  • Enhanced patient safety by maintaining a sterile surgical environment and adhering to strict protocols.
  • Worked with vendors for speedy procurement of services and equipment.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Managed operating room setup by cleaning and sterilizing instruments and surfaces, maintaining supply inventories, and organizing surgical tools.

Surgical Technologist

City Of Hope
01.2023 - 12.2023
  • Evaluated procedure needs and set up equipment, tools, supplies, and instruments.
  • Supported smooth transitions between surgeries by promptly preparing the operating room for subsequent cases.
  • Increased efficiency during surgeries by anticipating surgeon''s needs and providing timely assistance.
  • Demonstrated exceptional adaptability when faced with unexpected challenges or changes during surgery, responding quickly without compromising patient safety or procedural success.
  • Maintained daily workflow, coordinating with operating room staff to prepare for scheduled and emergency cases.
  • Ensured proper care of surgical instruments through meticulous cleaning, sterilization, and maintenance processes.

Surgical Technologist -PRN

Atlas Healthcare Partners
11.2020 - 12.2022
  • Provided compassionate support to patients experiencing anxiety or discomfort prior to surgery, helping alleviate concerns while maintaining professionalism.
  • Introduced new staff members to training protocols regarding operating room procedures, infection control, safety standards, and overall facility policies.
  • Maintained specialty equipment, implant, and instrumentation inventories.
  • Collaborated effectively with multidisciplinary teams to optimize patient care before, during, and after surgery.
  • Played a key role in reducing OR turnaround time by implementing process improvements for equipment preparation and room cleanup procedures.
  • Performed inventory management duties for the operating room supplies, ensuring adequate stock levels at all times.
  • Provided comprehensive support to surgeons specializing in sports medicine, total joint replacement, spine, and orthopedic trauma treatment.
  • Contributed to successful operations by assembling and organizing surgical equipment with precision.
  • Decontaminated, cleaned, assembled, packaged, sterilized, stored, and distributed reusable surgical instrumentation and equipment.
  • Operated, adjusted, and monitored diagnostic equipment and other machines used during procedures.
  • Participated in ongoing professional development opportunities, staying current on best practices within the field of surgical technology.

Surgical Technologist PRN

Southwest Kidney Institute, PLC
01.2020 - 12.2022
  • Delivered exemplary assistance and support to surgeons during general, gynecological, orthopedic, neurological, and plastic surgery procedures.
  • Supported surgeons during cosmetic surgeries, gynecological and orthopedic procedures and general appointments.
  • Assisted in the development of updated policies and procedures for the surgical department, resulting in improved safety measures and overall efficiency.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Optimized resource utilization, managing surgical inventory to prevent shortages and overstocking.
  • Assisted in complex surgical procedures, providing critical support for successful patient outcomes.
  • Contributed to positive patient experiences by offering empathetic support and clear communication before and after surgery.
  • Facilitated successful surgeries, preparing patients for surgery through washing, shaving, and disinfecting incision sites.
  • Enhanced patient safety, conducting pre-operative and post-operative checks to ensure compliance with healthcare standards.
  • Contributed to team knowledge, sharing insights from recent advancements in surgical technology during team meetings.
  • Reduced surgery times with efficient preparation of operating rooms and expedient assistance during surgeries.

Medical Assistant

Arizona Kidney Disease Hypertension Center Surgery Center
03.2016 - 01.2020
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
  • Contributed to clean and safe clinic environment by adhering to sanitation protocols.
  • Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
  • Implemented patient education program on preventative care, enhancing community health awareness.
  • Contributed to reduction in patient readmission rates by providing thorough discharge instructions and follow-up care recommendations.
  • Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
  • Enhanced patient care by meticulously recording vital signs and updating patient records.
  • Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
  • Facilitated patient education on treatment plans and medications, improving understanding and compliance.
  • Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Measured patient pulse oximetry.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Measured patient spirometry.
  • Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Followed appropriate procedures to minimize patient's exposure to radiation.

Surgical Technologist Extern

Abrazo West Campus
09.2017 - 12.2017
  • Enhanced patient safety by diligently following surgical protocols and maintaining a sterile environment.
  • Improved inventory management by maintaining accurate records of supplies and promptly restocking as needed.
  • Participated in debriefing sessions after surgeries to discuss areas of success or potential improvements for future procedures.
  • Maintained up-to-date knowledge of surgical techniques, staying current with industry developments through continuing education courses.
  • Collaborated with surgical team members to ensure smooth flow of operations and optimal patient outcomes.
  • Promoted infection control measures by consistently disposing of biohazard waste according to established guidelines during the externship period.
  • Demonstrated flexibility in adapting to various surgical specialties, gaining exposure to a range of procedures during the externship program.
  • Ensured proper function of surgical equipment, conducting routine checks and maintenance tasks.
  • Proactively sought feedback from supervising Surgical Technologists for continuous improvement in performance and skill development.
  • Assisted in patient preparation for surgery, positioning patients accurately and ensuring comfort throughout procedures.
  • Displayed professionalism at all times while working closely with surgeons, anesthesiologists, and other medical professionals during the externship experience.

Medical Assistant/Front Office

Yuma Gastro
08.2014 - 01.2016
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
  • Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
  • Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
  • Collaborated with interdisciplinary healthcare teams to provide coordinated care.
  • Empowered patients through education on self-management techniques for chronic conditions.
  • Improved clinical workflow with introduction of electronic health records system.
  • Streamlined patient check-in process, reducing administrative burden for medical staff.
  • Conducted patient follow-up calls to monitor treatment progress and answer any questions.
  • Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
  • Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
  • Increased efficiency in office by implementing digital filing system for patient records.
  • Enhanced team communication by organizing regular staff meetings and sharing updates on patient care protocols.
  • Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Taught patients about medications, procedures, and care plan instructions.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.

Medical Assistant/Office Manager

PRIMAHEART
12.2011 - 05.2014
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
  • Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
  • Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
  • Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
  • Completed EKGs and other tests based on patient presentation in office.
  • Prepared lab specimens for diagnostic evaluation.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Oriented and trained new staff on proper procedures and policies.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.
  • Collected pertinent data and calculations to aid physician in interpreting results.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.
  • Implemented care and efficiency improvements to support and enhance office operations.

Education

BS - Health Care Administration

Brookline College
Phoenix, AZ
05.2024

Diploma - Surgical Technologist

Brookline College
Tempe, AZ
01.2018

Diploma - Associate Degree Surgical Tech

Brookline College
Phoenix, AZ
12.2019

Diploma - Medical Assistant

Boston Reed College
Monterey, CA
05.2012

Diploma - Certification Medical Biller/Coder

Central Coast College
Monterey, CA
05.2006

Skills

  • As a Surgical Tech:
  • General, Orthopedic, ENT, Podiatry, Gynecology, Urology, Endoscopy, Plastics, Ophthalmic and Davinci Robot
  • Actively training for 540-hours in a facility with 7 operating rooms, 20 Surgeons and average 12-21 cases per day
  • Review OR board and review Preference Cards to pull cases and properly prep rooms
  • Open instruments, set up trays and assemble all necessary equipment
  • Properly drape the patients and carefully ensure a sterile field maintained
  • Practice effective communication while passing instruments, retracting and cutting sutures
  • Dress wounds post-surgery paying close attention to both sterility and aesthetic look of the dressing
  • Assist with sterile processing/decontamination and room turn over
  • As a Medical Assistant/Biller and Coder:
  • Proficient in taking patient medical histories and vital signs, as well as in performing HD Cath removals, phlebotomy, injections, EKG’s and more
  • Called patients to get correct information such as insurance information and addresses to bill them correctly and insurances

Certification

  • CCBMA – Certified Medical Assistant Administrative and Clinical CCMA-AC 2012-10-01 to 2019-10-01
  • American Heart Association – Basic Life Support 2021-02-01 to 2025-02-01

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Surgical Technologist

City Of Hope
01.2023 - 12.2023

Surgical Technologist -PRN

Atlas Healthcare Partners
11.2020 - 12.2022

Surgical Technologist PRN

Southwest Kidney Institute, PLC
01.2020 - 12.2022

Surgical Technologist Coordinator

Honor Health Thompson Peak/Shea/Greenbaum
01.2018 - Current

Surgical Technologist Extern

Abrazo West Campus
09.2017 - 12.2017

Medical Assistant

Arizona Kidney Disease Hypertension Center Surgery Center
03.2016 - 01.2020

Medical Assistant/Front Office

Yuma Gastro
08.2014 - 01.2016

Medical Assistant/Office Manager

PRIMAHEART
12.2011 - 05.2014

BS - Health Care Administration

Brookline College

Diploma - Surgical Technologist

Brookline College

Diploma - Associate Degree Surgical Tech

Brookline College

Diploma - Medical Assistant

Boston Reed College

Diploma - Certification Medical Biller/Coder

Central Coast College

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Jessica Luviano