Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Massa

Casa Grande

Summary

Detail-oriented professional with exceptional communication skills and extensive experience in customer service. Proven ability to negotiate effectively and maintain HIPAA compliance while fostering a positive work environment.

Overview

21
21
years of professional experience

Work History

Engagement Specialist II

Monogram Health
Tempe
06.2023 - Current
  • Explained new health plan benefits to members through direct outreach.
  • Scheduled appointments with registered nurses, social workers, and nurse practitioners.
  • Led team engagement activities to foster collaboration and morale.
  • Maintained a positive work environment through proactive team support.
  • Demonstrated extensive knowledge of HIPAA regulations.

Debt Settlement Specialist

Webb Online Companies, LLC
04.2007 - 04.2023
  • Worked directly with creditors, collection agencies, and attorney offices to negotiate reduced settlements on delinquent and/or charged-off accounts
  • Provided excellent customer service to clients
  • Excellent communication skills, both verbal and written.
  • Made outbound and answered inbound calls between clients and creditors
  • Developed expansive network of creditor contacts to aid in settlements
  • Maintained professional relationships with internal departments and customers.
  • Skilled at working independently and collaboratively in team environment.
  • Entered in basic client data into a CRM along with client banking information & payments/fees.


Service Cashier

Chapman Freeway Chevrolet
04.2006 - 03.2007
  • Operated cashier
  • Greeted customers at cashier window in pleasant and professional manner
  • Received cash, checks and credit card payments from customers; records amount received
  • Closed all open invoices
  • Maintained and filed repair orders, parts invoices, rental forms; lists missing documents
  • Provided clerical and secretarial assistance to parts and service departments.

Courtesy Clerk

Kroger
09.2004 - 04.2006
  • Sweeping and mopping store floors, cleaning restrooms, washing down and organizing shopping carts
  • Bagging customers' purchases and helping customers to their cars
  • Assisting cashiers to verify prices and other tasks throughout their shift

Education

High school diploma -

Desert Vista High School
Phoenix, AZ

Skills

  • Cash handling and cashiering
  • Data entry and clerical experience
  • Typing proficiency
  • Negotiation skills
  • Outbound communication
  • Credit card transaction processing

Timeline

Engagement Specialist II

Monogram Health
06.2023 - Current

Debt Settlement Specialist

Webb Online Companies, LLC
04.2007 - 04.2023

Service Cashier

Chapman Freeway Chevrolet
04.2006 - 03.2007

Courtesy Clerk

Kroger
09.2004 - 04.2006

High school diploma -

Desert Vista High School

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Jessica Massa