Jessica Moanfeldt
Glendale
Summary
Enthusiastic and reliable professional that takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
6
6
years of professional experience
Work History
Server
Texas Roadhouse
09.2022 - 02.2024
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Increased sales significantly by upselling higher-end products to customers.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Shift Manager / Server
Rib City
04.2020 - 09.2022
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Shift Manager
Boston Maeket
03.2018 - 02.2020
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Promoted a positive work environment through open communication and constructive feedback.
Education
Diploma - Veterinarian Assisting
Southern Technical College
Fort Myers, FL10.2020
High School Diploma -
Island Park High School
Fort Myers, FL01.2019
Skills
- Food and Beverage Upselling
- Exceptional customer service
- Problem-Solving
- Multitasking Abilities
- Teamwork and Collaboration
- Table monitoring and Turnover
- Time management abilities
- Strong Work Ethic
Timeline
Server
Texas Roadhouse
09.2022 - 02.2024
Shift Manager / Server
Rib City
04.2020 - 09.2022
Shift Manager
Boston Maeket
03.2018 - 02.2020
Diploma - Veterinarian Assisting
Southern Technical College
High School Diploma -
Island Park High School
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