Jessica Montenegro
Phoenix,AZ
Summary
I am married with a total of 9 adult/children. I haven't worked in quiet some years. But I am ready to get back into the work force. My youngest child has a challenge delay disability and needs extra help. So I'm looking for employment to work around his time and schedule. I am patient and a fast learner and I have the ability to do what needs to get done in.
Overview
18
18
years of professional experience
Work History
Package Handler
FedEx
05.2023 - 09.2023
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
- Used hand-held scanners and physical logs to accurately track item movements.
- Proved successful working within tight deadlines and a fast-paced environment.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
Professional Cleaner
Handy.com
03.2014 - 10.2017
- Provided exceptional customer service while addressing specific cleaning requests from clients.
- Demonstrated flexibility in adapting to varied work schedules for different clients'' needs.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Enhanced client satisfaction by meticulously cleaning and sanitizing residential properties.
- Managed client relationships effectively, addressing concerns promptly and professionally while maintaining confidentiality at all times.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
Warehouse Worker
American Apparel
02.2011 - 08.2013
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as Number pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
- Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
- Supported customer satisfaction efforts through prompt resolution of delivery issues.
- Assisted in the training and onboarding of new employees, contributing to a cohesive and efficient workforce.
Assistant Manager
Px Military Exchange
11.2005 - 01.2007
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Oversaw daily operations to maintain store cleanliness and organization.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Sales Manager
Mervyn's
01.2006 - 05.2006
Education
High School Diploma -
El Rancho High School
Pico Rivera, CA05.1999
High School Diploma -
Eisenhower Senior High School
Rialto, CA05.1999
Skills
- Heavy Lifting
- Warehouse Safety
- Package unloading
- Adaptable to change
- Loading and unloading
- Stacking Packages
- Truck loading and unloading
- Packing boxes
- Packaging
- Sorting Packages
- Workplace Cleanliness
- Fragile item handling
- Label Reading
Timeline
Package Handler
FedEx
05.2023 - 09.2023
Professional Cleaner
Handy.com
03.2014 - 10.2017
Warehouse Worker
American Apparel
02.2011 - 08.2013
Sales Manager
Mervyn's
01.2006 - 05.2006
Assistant Manager
Px Military Exchange
11.2005 - 01.2007
High School Diploma -
El Rancho High School
High School Diploma -
Eisenhower Senior High School
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