Jessica Osborn
Gilbert
Summary
Pharmacy professional with solid foundation in specialty medications and patient-focused care. Known for reliability and adaptability in dynamic healthcare environments, with history of fostering collaborative team efforts and achieving meaningful patient outcomes. Utilizes strong organizational skills and attention to detail to ensure precise medication handling and patient safety.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Specialty Pharmacy Technician
Birdi Specialty Pharmacy
10.2023 - Current
- Processed and accurately entered prescription information into the system.
- Coordinated delivery schedules and provided accurate responses to customer inquiries, ensuring seamless service.
- Processed insurance information to ensure accurate billing and seamless patient access to specialty medications.
- Facilitated the prior authorization process to ensure timely access to specialty medications for patients.
- Coordinated with healthcare providers to secure timely prescription refills for patients.
Pharmacy Technician
OPTUM Infusion Services
01.2021 - 10.2023
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Prepared and organized prescription packages to ensure accurate and timely delivery.
- Coordinated delivery schedules to ensure timely distribution of medications.
- Processed compound work orders efficiently to ensure timely preparation and delivery of medications.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
Senior Pharmacy Technician
Walgreens
04.2018 - 01.2021
- Assisted in training and mentoring new pharmacy technicians, leading to increased team efficiency and cohesion.
- Expedited prescription fulfillment through proficient use of pharmacy software systems, resulting in reduced wait times for customers.
- Facilitated seamless communication between patients, healthcare providers, and insurance companies to expedite prescription processing
- Handled incoming calls efficiently to address patient inquiries and facilitate pharmacy operations.
- Managed inventory processes to ensure accurate stock levels in the pharmacy.
Education
Pharmacy Technician
Penn Foster Career School
Scranton, PADental Assistant
EVIT
Mesa, AZPhysiology & Anatomy
EVIT
Mesa, WASaguaro High School
Scottsdale, AZ05.2012
Skills
- HIPAA compliance
- Data accuracy
- Insurance verification
- Prior authorization processing
- Prescription interpretation
- Patient records
- Insurance communication
- Prescription delivery
- Medication inventory
- Benefits investigation
- Problem-solving skills
- Answering customer questions
Certification
- Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).
- AZ Pharmacy Technician State License
Timeline
Specialty Pharmacy Technician
Birdi Specialty Pharmacy
10.2023 - Current
Pharmacy Technician
OPTUM Infusion Services
01.2021 - 10.2023
Senior Pharmacy Technician
Walgreens
04.2018 - 01.2021
Pharmacy Technician
Penn Foster Career School
Dental Assistant
EVIT
Physiology & Anatomy
EVIT
Saguaro High School
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