Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jessica Ramirez

Phoenix

Summary

Dynamic Operations Manager at Pacific Dental Services with a proven track record in staff development and performance monitoring. Successfully streamlined operations to enhance profitability and customer satisfaction. Skilled in KPI tracking and team leadership, fostering a compliant and motivated workforce while implementing effective strategies for continuous improvement.

Overview

7
7
years of professional experience

Work History

Operations Manager

Pacific Dental Services
10.2022 - Current
  • Increased profit by streamlining operations.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Assistant Manager

Pacific Dental Services
06.2022 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Managed Orthodontic program
  • Conducted performance evaluations and provided constructive feedback to employees.
  • Established team priorities, maintained schedules and monitored performance.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Healthcare Coordinator

Pacific Dental Services
01.2019 - Current
  • Coordinated with other healthcare providers to build healthcare plans for patient's specific needs.
  • Communicated with insurance companies and negotiated to secure payment for medical treatment.
  • Maintained professional demeanor while treating patients with respect and dignity.
  • Attended training courses and seminars to remain up-to-date on emerging medical technology and techniques.
  • Scheduled referral appointments to other providers for patients needing specialized treatment.

Dental Assistant

Pacific Dental Services
10.2018 - Current
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
  • Prepared patient x-rays and images for dentist review.
  • Sterilized rooms and prepped equipment and instruments.

Education

Maryvale High School
Phoenix, AZ

Certified Dental Assistant -

Altrain Dental Academy
Glendale, AZ

Skills

  • Staff development
  • Goal attainment
  • KPI tracking
  • Team building/leadership
  • Staff retention
  • Health and safety compliance
  • Performance monitoring
  • Production
  • Performance reporting

Languages

Spanish
Native or Bilingual

Timeline

Operations Manager

Pacific Dental Services
10.2022 - Current

Assistant Manager

Pacific Dental Services
06.2022 - Current

Healthcare Coordinator

Pacific Dental Services
01.2019 - Current

Dental Assistant

Pacific Dental Services
10.2018 - Current

Maryvale High School

Certified Dental Assistant -

Altrain Dental Academy
Jessica Ramirez