Jessica Ramirez
Phoenix
Summary
Dynamic Operations Manager at Pacific Dental Services with a proven track record in staff development and performance monitoring. Successfully streamlined operations to enhance profitability and customer satisfaction. Skilled in KPI tracking and team leadership, fostering a compliant and motivated workforce while implementing effective strategies for continuous improvement.
Overview
7
7
years of professional experience
Work History
Operations Manager
Pacific Dental Services
10.2022 - Current
- Increased profit by streamlining operations.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Assistant Manager
Pacific Dental Services
06.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Managed Orthodontic program
- Conducted performance evaluations and provided constructive feedback to employees.
- Established team priorities, maintained schedules and monitored performance.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Healthcare Coordinator
Pacific Dental Services
01.2019 - Current
- Coordinated with other healthcare providers to build healthcare plans for patient's specific needs.
- Communicated with insurance companies and negotiated to secure payment for medical treatment.
- Maintained professional demeanor while treating patients with respect and dignity.
- Attended training courses and seminars to remain up-to-date on emerging medical technology and techniques.
- Scheduled referral appointments to other providers for patients needing specialized treatment.
Dental Assistant
Pacific Dental Services
10.2018 - Current
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Prepared patient x-rays and images for dentist review.
- Sterilized rooms and prepped equipment and instruments.
Education
Maryvale High School
Phoenix, AZCertified Dental Assistant -
Altrain Dental Academy
Glendale, AZSkills
- Staff development
- Goal attainment
- KPI tracking
- Team building/leadership
- Staff retention
- Health and safety compliance
- Performance monitoring
- Production
- Performance reporting
Languages
Spanish
Native or Bilingual
Timeline
Operations Manager
Pacific Dental Services
10.2022 - Current
Assistant Manager
Pacific Dental Services
06.2022 - Current
Healthcare Coordinator
Pacific Dental Services
01.2019 - Current
Dental Assistant
Pacific Dental Services
10.2018 - Current
Maryvale High School
Certified Dental Assistant -
Altrain Dental Academy
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