Overview
Work History
Education
Skills
Activities
Timeline
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Jessica Rapp

Scottsdale

Overview

8
8
years of professional experience

Work History

Member Sales, Marketing, Administration

The Flawless Lab Med Spa
Scottsdale
11.2023 - Current
  • Uses analytics to optimize marketing efforts and boost client acquisition.
  • Skilled in building relationships, identifying client needs, and tailoring membership packages to enhance client retention and satisfaction.
  • Detail-oriented administrative professional with experience managing operations in a medspa setting.
  • Proficient in scheduling, client management, and maintaining efficient office systems.
  • Known for strong organizational skills, effective problem-solving, and a commitment to delivering exceptional client service, while supporting the smooth day-to-day functioning of the medspa.

Manager of Food and Beverage Department

Grayhawk Golf Course
Scottsdale
04.2022 - Current
  • Responsible for managing 15 employees in the department while setting up their day for success by assigning them tasks and shifts between two golf courses.
  • Sells alcoholic products while exceeding expectations of sales for products advertised.
  • Promoted the sales of new liquor brands while advertising at numerous events.
  • Provides consistent guest service and heartfelt hospitality for over 200 golfers daily, while handling guest concerns and complaints empathetically.
  • Responsible for the completion of various opening and closing duties, including being liable for all revenue made and ensuring that the bank started with is properly distributed at the end of the day.

Server

The Keg Steakhouse + Bar
Phoenix
07.2017 - 03.2022
  • Responsible for serving guests with food and beverage requests in a timely, professional, and friendly manner.
  • Provided exceptional service for 15 tables per night, with 20+ guests at a time.
  • The section turned over an average of three times for over 200 total guests per night.
  • Worked with a POS system to place orders, manage bills, and complete payments.
  • Developed excellent menu knowledge to advise customers and upsell menu items when possible.

Assistant Pre-Kindergarten Teacher

Resurrection Lutheran Church & School
Tucson
08.2018 - 03.2019
  • Supervised daily classes for 26 children, ages 3-5, while developing positive relationships.
  • Assisted in enhancing the children’s reading, writing, and fine motor skills, while making sure the room was clean and up to standard.

Education

Bachelor of Science - Human & Family Development

Arizona State University, The College of Liberal Arts & Sciences
Tempe, Arizona
05.2023

Skills

  • Management
  • Customer Service
  • Personable
  • Problem-Solving
  • Teamwork
  • Product Knowledge
  • Phone Communication
  • Sales
  • Marketing
  • Podium and Aesthetic Records
  • Microsoft Office
  • EZ-Suite
  • OpenTable

Activities

Member of Alpha Phi Fraternity for Women; served on the Executive Board as the New Member Educator

Timeline

Member Sales, Marketing, Administration

The Flawless Lab Med Spa
11.2023 - Current

Manager of Food and Beverage Department

Grayhawk Golf Course
04.2022 - Current

Assistant Pre-Kindergarten Teacher

Resurrection Lutheran Church & School
08.2018 - 03.2019

Server

The Keg Steakhouse + Bar
07.2017 - 03.2022

Bachelor of Science - Human & Family Development

Arizona State University, The College of Liberal Arts & Sciences

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Jessica Rapp