Jessica R. Cook
Prescott
Summary
Dedicated and motivated Administrative Professional with exceptional customer service, decision-making, and organizational skills. Experienced in effectively managing office operations, streamlining processes, and enhancing overall efficiency. Possessing a strong work ethic, professional demeanor, and a results-oriented approach. Equipped with high standards and a results-driven mindset. Skilled in collaborating with teams, adapting to changing needs, and consistently delivering reliable performance. Proficient in administrative management, scheduling, budgeting, and staff coordination. Recognized for effective communication, problem-solving abilities, and strong organizational skills.
Overview
18
18
years of professional experience
Work History
Office Manager
Specialty Paving and Grading LLC
12.2012 - Current
- Oversee daily office operations, ensuring smooth workflow and organization
- Manage all AR/AP functions, including invoice processing and payment tracking
- Handle employee payroll processing through QuickBooks
- Assist the estimating team with bid preparation for new projects
- Review and approve all project contracts and subcontracts
- Organize and maintain project files, spreadsheets, and reports for costing and planning
- Coordinate communications with vendors, contractors, and clients
- Ensure compliance with internal policies and regulatory requirements
- Developed the company’s first employee manual, improving procedural clarity
- Implemented a new timecard system to enhance payroll efficiency
Board Member
GEM Environmental NFP
01.2016 - 01.2023
- Provided strategic direction and oversight to support the organization’s mission
- Assisted in policy development, fundraising initiatives, and community engagement
- Collaborated with fellow board members to enhance operational effectiveness
- Played a key role in decision-making and program development
Server/Bartender
El Charro Restaurant and Cantina
09.2007 - 12.2012
- Provided exceptional customer service, ensuring positive dining experiences
- Trained new employees on company service standards and policies
- Promoted sales through upselling techniques and product recommendations
- Managed cash handling, register reconciliation, and closing procedures
- Addressed customer inquiries and resolved issues to maintain satisfaction
Motor Vehicle Customer Service Representative
FooteWork Auto License and Title Service
05.2007 - 09.2009
- Assisted customers with motor vehicle documentation and title processing
- Ensured compliance with Arizona Motor Vehicle laws and regulations
- Provided quality customer service and resolved inquiries efficiently
- Answered and directed a high volume of phone calls
- Maintained accurate records and organized paperwork for processing
Education
Certified Notary Public -
National Notary Association
Prescott, AZYavapai Community College
Prescott, AZKestrel High School
Prescott, AZSkills
- Created and Implemented New Policies and Procedures
- Microsoft Office Suite Proficiency
- Accounts Receivable & Payable (AR/AP)
- QuickBooks Expertise
- Business Writing & Communication
- Schedule & Meeting Management
- Time Management & Organization
- Problem-Solving & Decision-Making
- Employee Onboarding & Training
- Customer Service & Vendor Relations
Accomplishments
- Developed and implemented the company’s first employee manual outlining policies and procedures.
- Streamlined payroll and time-off requests by introducing a new timecard system & PTO Policy.
- Improved office organization through enhanced filing systems and customer database protocols.
- Successfully resolved customer concerns by identifying needs and providing effective solutions.
Timeline
Board Member
GEM Environmental NFP
01.2016 - 01.2023
Office Manager
Specialty Paving and Grading LLC
12.2012 - Current
Server/Bartender
El Charro Restaurant and Cantina
09.2007 - 12.2012
Motor Vehicle Customer Service Representative
FooteWork Auto License and Title Service
05.2007 - 09.2009
Yavapai Community College
Kestrel High School
Certified Notary Public -
National Notary Association
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