Jessica Roberts
Surprise
Summary
Dynamic Regional Manager with a proven track record at Tropical Smoothie Cafe, excelling in team building and operational efficiency. Enhanced customer satisfaction through effective conflict resolution and performance management, while optimizing inventory systems to reduce discrepancies. Successfully opened multiple locations, demonstrating strong recruitment and training capabilities.
Overview
11
11
years of professional experience
Work History
Regional Manager
Tropical Smoothie Cafe
08.2014 - Current
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Established and maintained operational standards for 10+ locations.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Opened and closed locations and monitored shift changes to uphold successful operations strategies and maximize business success.
- Optimized inventory management systems for reduced stock discrepancies, minimizing losses due to shrinkage or obsolescence.
- Supervised various locations, enforcing high-quality standards of operation.
- Recruited, interviewed, hired and trained employees coming on from a crew member to a franchisee.
- Completed payroll reports and calculated tip rates.
- Handled money, completing deposit process including taking to bank.
- Under previous ownership (within Tropical Smoothie Cafe), opened and operated 2 Teriyaki Madness and 1 Qdoba Mexican Eats, as well as completed all new store opening tasks for a Menchies Frozen Yogurt.
- Completed new store opening tasks for 5+ stores as well as trained franchisees and assisted in training and opening their stores.
Education
High School Diploma -
Valley Vista High School
Surprise, AZ05-2014
Skills
- Team building
- Employee training
- Customer service
- Inventory management
- Performance management
- Operational efficiency
- Staff recruitment
- Conflict resolution
- Staff management
- Staff supervision
- Human resources management
- Order management
- Systems and software expertise, have worked with multiple POS systems
- Multi-unit management
- Employee scheduling
- Policy enforcement
Timeline
Regional Manager
Tropical Smoothie Cafe
08.2014 - Current
High School Diploma -
Valley Vista High School
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