Summary
Overview
Work History
Education
Skills
Timeline
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JESSICA SCHLICK

Chandler

Summary

Results-driven professional with extensive experience in support coordination, mentoring and working with Individuals with Developmental Disabilities . Known for enhancing members satisfaction through effective resource allocation and problem-solving. Committed to team collaboration and adapting to changing needs, ensuring reliable and flexible support services.

Overview

6
6
years of professional experience

Work History

Support Coordinator III Mentor

Division Of Developmental Disabilities
10.2022 - Current
  • Back Up Supervisor
  • Follow new support coordinators for the 14th week training program.
  • Coordinated support services for individuals with developmental disabilities, ensuring access to essential resources.
  • Served as role model for mentees by demonstrating strong values and ethical standards.
  • Enhanced mentee performance by providing personalized guidance and support.
  • Served as a role model for professionalism, integrity, and dedication within the mentorship program environment.
  • Developed Person Centered Service Plans in collaboration with clients and their families to enhance life quality.
  • Managed case documentation and compliance with Agency policies and procedures, maintaining accuracy and confidentiality.

Support Coordinator III

Division of Developmental Disabilities
08.2021 - Current
  • Lead a team of Case Managers and support staff in the absence of the supervisor
  • Develop, write, review, monitor and evaluate Person Centered Service Plan in accordance with mandated timeliness and document individual progress and concerns, and complete appropriate referrals to community agencies
  • Coordinated comprehensive support plans for individuals with developmental disabilities, ensuring tailored care and services.
  • Facilitated communication among service providers, members, and families to enhance service delivery and outcomes.
  • Put vendor calls in place, assign and authorize hours to vendors.
  • Research community for available resources to meet needs identified in the Person Centered Service Plan and to inform member of resource options
  • Monitored Members progress and adjusted support strategies to align with changing needs and goals effectively.
  • Managed high-volume caseloads, ensuring timely completion of tasks and effective communication with members.

Coach Case Manager

Terros
08.2019 - 08.2021
  • Leadership: Main point of contact for training of all new case managers for the team including training on documentation and expectations.
  • Completes assessments, crisis plan and individualized service plans.
  • Contacts outreach and follow-up of services including, but not limited to Crisis interaction, missed appointments, and hospital discharges to ensure adequate resources are available and in place.
  • Assist in developing plans and tools to create and maintain healthy living for people with SMI diagnosis.
  • Works with members of the treatment team and other programs ensuring service provision to member.
  • Assist clients with identifying treatment and recovery goals and provides supportive services to help clients reach their goals.
  • Focus on members pursing goals through direct 1:1.
  • Conducts individual and group services
  • Transports members to location in the community as needed for service deliver.

Education

Bachelor of Arts - Criminal Justice Studies

California State University San Marcos
San Marcos, CA
01.2013

Bachelor of Arts - Sociology

Palomar Community College
San Marcos, CA
08-2019

Skills

  • Knowledge of Federal and State statutes and agency policies and procedures relating to the care and assistance for individuals with Developmental Disabilities
  • Relationship building
  • Coaching and mentoring
  • Ability to work independently and within diverse work teams
  • Experience with OnBase, Focus and Simpli Gov
  • Proficient in Microsoft Word, Google, and outlook
  • Ability to document case files and information within required/mandated timelines
  • Problem identification and resolution
  • Ability to maintain confidentiality
  • Time management
  • Team collaboration
  • Workload management
  • Tech-Savvy

Timeline

Support Coordinator III Mentor

Division Of Developmental Disabilities
10.2022 - Current

Support Coordinator III

Division of Developmental Disabilities
08.2021 - Current

Coach Case Manager

Terros
08.2019 - 08.2021

Bachelor of Arts - Criminal Justice Studies

California State University San Marcos

Bachelor of Arts - Sociology

Palomar Community College

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JESSICA SCHLICK