Jessica Sjerven
Buckeye
Summary
Dynamic transportation supervisor with proven expertise at Shamrock Foods, enhancing delivery efficiency through strategic routing and process improvements. Bilingual communicator skilled in problem-solving and team collaboration, successfully resolving customer issues and elevating satisfaction. Recognized for training initiatives that improved onboarding and operational performance.
Overview
12
12
years of professional experience
Work History
Transportation Supervisor
Shamrock Foods
04.2024 - Current
- Supervised daily transportation operations, ensuring timely deliveries and adherence to safety protocols.
- Coordinated scheduling and routing for drivers to optimize delivery efficiency and reduce delays.
- Trained new drivers on company policies, safety procedures, and best driving practices.
- Resolved customer service issues related to delivery discrepancies, enhancing overall client satisfaction.
- Implemented process improvements that enhanced route planning accuracy and reduced operational costs.
Customer Care Team Lead
Shamrock Foods
08.2023 - 04.2024
- Led customer care team to enhance service quality and resolve client inquiries efficiently.
- Developed and implemented training programs for new team members, improving onboarding experience.
- Monitored team performance metrics to ensure adherence to service level agreements.
- Handled escalated customer concerns, resolving situations satisfactorily and restoring clients'' confidence in the company.
Bilingual Customer Care Specialist II
Shamrock Foods
04.2023 - 08.2023
- Provided bilingual support to customers, addressing inquiries and resolving issues efficiently in the issues resolution team.
- Investigated and resolved customer inquiries and complaints quickly.
- Cross-trained and provided backup support.
- Demonstrated adaptability by managing simultaneous tasks while maintaining focus on each unique client interaction during peak times or high call volumes.
- Calculated correct order totals, updated accounts, and maintained detailed records.
Bilingual Customer Care Specialist II
Shamrock Foods
05.2022 - 04.2023
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Provided language translation services for customer service inquiries.
- Collaborated with cross-functional teams to streamline customer feedback processes.
- Monitored the new Truck Tracker team and tracked status of shipments in transit to confirm on-time delivery.
- Communicated with sales reps and clients to provide updates and resolve inquiries effectively.
- Created training materials and trained new staff on procedures and software tools.
Customer Service Specialist
Shamrock Foods
12.2021 - 05.2022
- Resolved customer inquiries via phone, email, and chat to enhance satisfaction and retention.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Processed orders accurately, ensuring timely fulfillment and customer satisfaction.
- Responded to customer requests for products, services, and company information.
Senior Hairstylist
JCPenney Salon
06.2019 - 05.2020
- Executed advanced hairstyling techniques, including cuts, color, and treatments tailored to individual client needs.
- Mentored junior stylists, providing training on best practices and enhancing overall salon performance.
- Resolved customer concerns promptly, ensuring positive experiences and repeat business for the salon.
Hairstylist
Cost Cutters Hair Care
10.2016 - 06.2018
- Delivered personalized hair styling services to enhance client satisfaction and retention.
- Executed advanced color techniques, ensuring vibrant and lasting results.
- Streamlined appointment scheduling using salon management software to optimize workflow.
Salon Manager
SmartStyle
05.2013 - 10.2016
- Supervised daily salon operations, ensuring high standards of customer service and satisfaction.
- Trained and mentored staff on best practices for hairdressing techniques and client engagement.
- Implemented inventory management processes to optimize product availability and reduce waste.
- Developed marketing strategies to promote services, leading to increased client retention rates.
Education
Tolleson Union High School
Tolleson, AZSkills
- Bilingual
- Problem-solving abilities
- Multitasking
- Excellent communication
- Team collaboration
- Customer service
Languages
Spanish
Timeline
Transportation Supervisor
Shamrock Foods
04.2024 - Current
Customer Care Team Lead
Shamrock Foods
08.2023 - 04.2024
Bilingual Customer Care Specialist II
Shamrock Foods
04.2023 - 08.2023
Bilingual Customer Care Specialist II
Shamrock Foods
05.2022 - 04.2023
Customer Service Specialist
Shamrock Foods
12.2021 - 05.2022
Senior Hairstylist
JCPenney Salon
06.2019 - 05.2020
Hairstylist
Cost Cutters Hair Care
10.2016 - 06.2018
Salon Manager
SmartStyle
05.2013 - 10.2016
Tolleson Union High School
Similar Profiles
Raymond MohylaRaymond Mohyla
Driver Trainer - Las Vegas Foods at Shamrock FoodsDriver Trainer - Las Vegas Foods at Shamrock Foods
Robert LewisRobert Lewis
Machine Operator at Shamrock FoodsMachine Operator at Shamrock Foods
Deion MilesDeion Miles
CDL Truck Driver at Shamrock FoodsCDL Truck Driver at Shamrock Foods
Amanda DeansAmanda Deans
Customer Service Representative at Convey Health SolutionsCustomer Service Representative at Convey Health Solutions
Jennifer BogertJennifer Bogert
Delivery Driver at Uber EatsDelivery Driver at Uber Eats