Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jessica Stephen

Phoenix

Summary

Dynamic Senior Loan Processor with a proven track record at Discover Bank, recognized for maintaining exceptional file quality and achieving 100% phone call quality. Expert in loan processing and pipeline management, leveraging strong problem-solving skills to enhance efficiency and client satisfaction. Committed to delivering outstanding results in fast-paced environments.

Overview

11
11
years of professional experience

Work History

Loan Processor

Guaranteed Rate
Phoenix
09.2024 - Current
  • Analyzed financial data to assess risk factors for each loan application.
  • Managed loan application pipeline to ensure efficient processing and timely approvals.
  • Regularly updated clients on the status of their loan applications.
  • Facilitated discussions with clients regarding loan needs and financial histories.
  • Conveyed detailed information about application processes to clients.
  • Submitted completed loan packages to underwriting for approval or denial.
  • Ordered appraisals and title services on behalf of borrowers as required.

Senior Loan Processor

Discover Bank
Phoenix
02.2024 - 09.2024
  • Processed home equity loans, averaging 45 to 55 closings each month.
  • Communicated with borrowers regarding loan conditions and requirements.
  • Assisted loan processors with files during absences to ensure continuity.
  • Maintained exceptional file quality percentage of 99.8% throughout tenure.
  • Achieved HERO of the Month recognition in June 2024 for outstanding performance.
  • Consistently delivered phone call quality percentage of 100% monthly.
  • Progressed towards Subject Matter Expert (SME) status through continuous learning.

Senior Loan Processor

New American Funding
Tempe
05.2020 - 11.2023
  • Processed VA, FHA and Conventional purchases and refinances
  • Communicate with borrower on conditions
  • Work with and follow up with JR on internal conditions
  • Practice junior underwriting by reviewing and clearing base conditions such as HOI and vesting
  • Balance and send loan estimates, COCs and initial CDs
  • Manage a monthly pipeline of 30-60 loans
  • Average monthly closings is about 20-50 loans a month
  • Work with encompass

Processing Manager

Semper Home Loans
Scottsdale
11.2019 - 05.2020
  • Oversaw overall processing department operations to enhance efficiency.
  • Balanced and dispatched CDs promptly.
  • Managed loan pipeline, prioritizing tasks with processors to optimize workflow.
  • Collaborated with loan officers, underwriters, and closers to facilitate seamless processes from application to funding.
  • Resolved file-level issues by identifying solutions effectively.
  • Coached team members on new guidelines and processes to ensure compliance.
  • Analyzed trends and coordinated with processors and departments accordingly.
  • Assisted in onboarding and training of new processors to build team capability.

Senior Mortgage Loan Processor

JFQ Lending
Scottsdale
01.2019 - 10.2019
  • Processed VA, FHA, and Conventional purchases, including streamlines, cash outs, and refinances.
  • Oversaw junior processors throughout loan lifecycle to ensure compliance and efficiency.
  • Reviewed documentation for junior underwriting prior to submission to senior underwriter.
  • Provided corrections and feedback on submitted files to junior processors.
  • Balanced loans for initial CD by verifying homeowner insurance, taxes, and title fees.
  • Calculated payoffs and maximum base loan amounts for streamlines and IRRRLs.
  • Managed monthly pipeline exceeding 100 loans while maintaining a total of approximately 200.
  • Achieved average monthly closing rate of 75 to 95 loans, ensuring timely processing.

Retail Mortgage Loan Processor

The Money Source
Phoenix
09.2017 - 01.2019
  • Processed VA, FHA, and Conventional purchases and refinances for various property types.
  • Managed a pipeline of 25-50 loans, achieving an average monthly closing of 15.
  • Ordered title and appraisal when necessary to facilitate transactions.
  • Reviewed title documents for judgments and liens to ensure compliance.
  • Calculated income and restructured loans as required to meet customer needs.
  • Created and maintained relationships with all parties involved in the loan process.
  • Trained new processors on policies and procedures, enhancing team efficiency.
  • Promoted from portfolio retention to retail within five months due to outstanding performance.

Mortgage Loan Processor III

USAA
Phoenix
08.2016 - 07.2017
  • Served as member advocate for Conventional and VA loans in call center environment.
  • Managed a pipeline of 20 loans, ensuring efficient processing of primary and secondary homes.
  • Verified mortgage loan documents, achieving average accuracy of 97%.
  • Reviewed and approved title documents, including tax information and title commitments.
  • Prepared files for underwriter review by ensuring receipt of all necessary documents.
  • Ordered titles and appraisals as required to facilitate loan processing.
  • Maintained strong relationships with realtors and title agencies to enhance collaboration.
  • Utilized program Cadence to streamline workflow and improve communication.

Team Lead of Loan Processing

Prosper Market Place
Phoenix
07.2014 - 05.2016
  • Verified and analyzed incoming documents for compliance and loan eligibility.
  • Calculated income to assess validity for loans.
  • Made final decisions on all loan files using Salesforce and Shiva.
  • Promoted to team lead within six months of employment.
  • Created and presented notation guidelines for Prosper.
  • Served as site person for policy and procedure implementation.
  • Communicated policy updates to team members regularly.
  • Provided constructive feedback on loan files to enhance team performance.

Education

Completed 1 year of prerequisites -

Glendale Community College
Glendale, AZ

Obtained my high school diploma -

Peoria Accelerated High School
Peoria, AZ

Skills

  • Loan processing
  • Pipeline management
  • Time management
  • Organizational skills
  • Document verification
  • Attention to detail
  • Problem solving
  • Customer communication

References

References available upon request.

Timeline

Loan Processor

Guaranteed Rate
09.2024 - Current

Senior Loan Processor

Discover Bank
02.2024 - 09.2024

Senior Loan Processor

New American Funding
05.2020 - 11.2023

Processing Manager

Semper Home Loans
11.2019 - 05.2020

Senior Mortgage Loan Processor

JFQ Lending
01.2019 - 10.2019

Retail Mortgage Loan Processor

The Money Source
09.2017 - 01.2019

Mortgage Loan Processor III

USAA
08.2016 - 07.2017

Team Lead of Loan Processing

Prosper Market Place
07.2014 - 05.2016

Completed 1 year of prerequisites -

Glendale Community College

Obtained my high school diploma -

Peoria Accelerated High School

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Jessica Stephen