Jessica Stockburger
Tucson
Summary
Self-assured service advisor handles array of responsibilities simultaneously and works well with different personality types. Promoting exceptional skills in customer service and issue resolution. . Seasoned customer service professional competent in organizing deliveries, dispatching drivers and resolving customer concerns. Detail-oriented, responsive, and adaptable to changing conditions. Proficient in logistics regulations and procedures. Motivated individual promoting well-rounded skill set including communication and task prioritization. Always ready and willing to pitch in and perform above expectations. Currently pursuing service advisor position within vertical sector. Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting sales objectives. Poised individual with well-developed skills resulting from career spanning many years working as Service Advisor. Decisive multi-tasker with drive to take on new opportunities with great organization. Seasoned Service Advisor with substantial experience in customer support and service management. Exude strengths in communication, problem-solving, and building rapport with diverse clientele. Proven ability to streamline processes for efficiency while ensuring high levels of customer satisfaction. Noteworthy impact made in previous roles by focusing on team collaboration and proactive issue resolution. Results-driven Service Advisor recognized for high productivity and efficient task completion. Specialized in customer service, technical troubleshooting, and workflow optimization to enhance service quality. Excel in communication, problem-solving, and time management, ensuring client satisfaction and operational excellence. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Service Advisor
Caliber Collision
Tucson
10.2016 - 08.2025
- Assisted customers with service inquiries and repair estimates.
- Coordinated with technicians to ensure timely vehicle repairs.
- Managed customer appointments and follow-up communications.
- Provided detailed explanations of repair processes to customers.
- Maintained accurate records of customer interactions and services rendered.
- Collaborated with team members to enhance service delivery efficiency.
- Resolved customer complaints and concerns in a professional manner.
- Educated customers on vehicle maintenance and care tips.
- Promptly responded to customer inquiries via phone, email or in person.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Resolved customer complaints in an efficient and courteous manner.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Prepared invoices for services rendered and collected payments from customers.
- Greeted customers and addressed their needs in a professional manner.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Ensured that all customer inquiries were handled promptly and accurately.
- Followed up with existing customers regarding past services performed on their vehicles.
- Upsold additional products or services when appropriate.
- Conducted customer satisfaction surveys to identify areas for service improvement.
- Developed and maintained strong relationships with customers to ensure repeat business.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
Education
High School Diploma -
Amphi High School
125 W. Yavapai Rd Tucson, AZ 8570501-1997
Associate Degree - Administrative Assistant
Chapparel College
Tucson, AZSkills
- Customer service
- Repair estimation
- Vehicle inspection
- Complaint resolution
- Appointment scheduling
- Customer relationship management
- Team collaboration
- Parts ordering
- Technical troubleshooting
- Service delivery optimization
- Effective communication
- Problem solving
- Attention to detail
- Time management
- Work order interpretation
- Quality inspection
- Conflict resolution
- Client rapport
- Records maintenance
- Sales negotiation
- Documentation and reporting
- Account management
- Bill preparation
- Warranty claims process management
- Workflow management
- Listening skills
- Performance goals
- Excellent communication
- Reporting and documentation
- Tech-Savvy
- Process improvements
- Multitasking and organization
- Goal-oriented mindset
- Strong work ethic
- Quality control
- Computer skills
- Handling customer complaints
- Repairs scheduling
- Repair quality inspections
- Team player mentality
- Work prioritization
- Understanding customer needs
- Cultural sensitivity
Affiliations
- Arts and crafts
- Reading
- Hiking
- Camping
- Spending time with my family and friends
Timeline
Service Advisor
Caliber Collision
10.2016 - 08.2025
High School Diploma -
Amphi High School
Associate Degree - Administrative Assistant
Chapparel College