Jessica Velovich Leo
Tucson Medical Center
Tucson
12
years of professional experience
Results-driven Insurance Verification Specialist at Tucson Medical Center with a strong focus on accuracy and patient confidentiality. Expert in insurance coverage verification and skilled in electronic health record systems, I improved response times and enhanced patient satisfaction through effective communication and attention to detail.
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Work History
2 Years 11 Months
08.2023 - Current
2 Years 11 Months
Insurance Verification Specialist
Tucson Medical Center | Tucson, AZ
08.2023 - Current
- Processed insurance verifications to ensure timely patient admissions and accurate billing.
- Reviewed insurance policies for coverage details, addressing discrepancies to prevent claim denials.
- Collaborated with healthcare providers to gather necessary documentation for verification purposes.
- Utilized electronic health record systems to document verification outcomes and maintain accuracy.
- Conducted follow-ups on pending verifications, improving response time and patient satisfaction rates.
- Analyzed trends in verification issues, recommending process improvements to streamline operations.
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
- Collaborated with team members to resolve discrepancies in insurance verification, ensuring proper billing practices.
- Achieved insurance pre-authorizations to enable timely patient procedures.
9 Months
01.2015 - 10.2015
9 Months
Room Attendant
Hacienda Del Sol Guest Ranch Resort
01.2015 - 10.2015
- Processed insurance verifications to ensure timely patient admissions and accurate billing.
- Reviewed insurance policies for coverage details, addressing discrepancies to prevent claim denials.
- Collaborated with healthcare providers to gather necessary documentation for verification purposes.
- Utilized electronic health record systems to document verification outcomes and maintain accuracy.
- Conducted follow-ups on pending verifications, improving response time and patient satisfaction rates.
- Analyzed trends in verification issues, recommending process improvements to streamline operations.
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
- Collaborated with team members to resolve discrepancies in insurance verification, ensuring proper billing practices.
- Achieved insurance pre-authorizations to enable timely patient procedures.
2 Years 3 Months
05.2021 - 08.2023
2 Years 3 Months
Patient Safety Sitter
Tucson Medical Center | Tucson, AZ
05.2021 - 08.2023
- Monitored patient behavior to ensure safety and compliance with care protocols.
- Assisted nursing staff by reporting changes in patient conditions promptly.
- Maintained a clean and organized work environment to support patient care activities.
- Documented patient interactions and observations accurately in electronic health records.
1 Year 4 Months
01.2020 - 05.2021
1 Year 4 Months
Medical Assistant
Arizona Community Physician | Tucson, AZ
01.2020 - 05.2021
- Assisted healthcare providers with patient examinations and procedures.
- Managed patient scheduling and maintained accurate medical records.
- Administered medications and performed basic laboratory tests efficiently.
- Educated patients on treatment plans and medication usage effectively.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
9 Months
01.2015 - 10.2015
9 Months
Cashier
Circle K | Phoenix, AZ
01.2015 - 10.2015
- Process customer transactions efficiently using point-of-sale system.
- Maintain accurate cash drawer and reconcile end-of-shift balances.
- Assist customers with inquiries and provide product recommendations.
- Ensure store cleanliness and organization to enhance customer experience.
- Collaborate with team members to streamline checkout processes.
- Monitor inventory levels and assist in restocking shelves as needed.
Education
High School Diploma
Intelli High School | Phoenix, AZ
Medical Assistant
Pima Medical Institute | Tucson, AZ | 09.2017
Skills
Attention to detail
Patient confidentiality
HIPAA compliance
Insurance coverage verification
Communication and interpersonal skills
Patient contact
Skilled in software
Data security and confidentiality
Timeline
Insurance Verification Specialist
Tucson Medical Center
08.2023 - CurrentRead more
Patient Safety Sitter
Tucson Medical Center
05.2021 - 08.2023Read more
Medical Assistant
Arizona Community Physician
01.2020 - 05.2021Read more
Room Attendant
Hacienda Del Sol Guest Ranch Resort
01.2015 - 10.2015Read more
Cashier
Circle K
01.2015 - 10.2015Read more
Intelli High School - High School Diploma,
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Pima Medical Institute - Medical Assistant ,
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