Jessica Villarreal
Phoenix
Summary
Detail-oriented package handler with a strong focus on safety and teamwork. Proven ability to streamline processes and meet shipment goals while maintaining a clean work environment.
Overview
13
13
years of professional experience
Work History
Package Handler
OnTrac
07.2025 - 12.2025
- Operated package scanning equipment to ensure accurate tracking of shipments
- Sorted packages by destination to streamline loading processes
- Maintained clean and organized work area to promote safety and efficiency
- Collaborated with team members to meet daily shipment goals
Apparel Processor
Thread Up
06.2025 - 12.2025
- Processed incoming apparel by inspecting and sorting items for quality assurance
- Operated scanning equipment to track inventory movements accurately
- Collaborated with team members to maintain organized workspaces
- Assisted in packaging items efficiently for distribution
Package Handler
FedEx
06.2024 - 06.2025
- Assisted in unloading freight from trucks, ensuring proper handling techniques
- Monitored inventory levels and reported discrepancies to supervisors
- Followed safety protocols consistently to minimize workplace accidents
- Adapted quickly to changing priorities in a fast-paced environment
Customer Care Agent
Progress Residential
08.2023 - 12.2023
- Resolved customer inquiries via phone and email, ensuring prompt and effective solutions.
- Assisted in managing tenant requests, improving response times and customer satisfaction.
- Documented interactions in CRM system, maintaining accurate records for follow-up actions.
- Collaborated with team members to streamline processes, enhancing operational efficiency.
Fraud, Claims Specialist
Wells Fargo
01.2022 - 08.2023
- Processed and adjudicated insurance claims with meticulous attention to detail.
- Analyzed claim documentation to ensure compliance with company policies and regulatory standards.
- Collaborated with cross-functional teams to resolve complex claims issues efficiently.
- Developed training materials for new hires to enhance onboarding experience and knowledge retention.
Eligibility Specialist
Desert Kidney Associates
03.2021 - 01.2022
- Evaluated patient eligibility for medical services, ensuring compliance with insurance requirements.
- Collaborated with healthcare providers to gather necessary documentation for claims processing.
- Resolved discrepancies in patient accounts through meticulous research and analysis of records.
- Streamlined eligibility verification processes, enhancing operational efficiency and reducing turnaround times.
Insurance Specialist
McKesson
08.2020 - 12.2020
- Processed insurance claims efficiently, ensuring compliance with company policies and industry regulations.
- Analyzed insurance coverage options, providing recommendations to clients based on individual needs and preferences.
- Coordinated communication between clients and insurance providers, resolving issues promptly to enhance customer satisfaction.
- Managed policy renewals and adjustments, maintaining accurate records within the claims management system.
Qualification Specialist
Apria Healthcare
03.2019 - 08.2020
- Led qualification processes for medical equipment, ensuring compliance with regulatory standards.
- Developed training materials to enhance staff understanding of qualification protocols and procedures.
- Streamlined documentation processes, improving accuracy and reducing processing time for qualifications.
- Collaborated with cross-functional teams to resolve complex qualification issues efficiently.
SR Specialist Customer Advocate
Santander Consumer USA
01.2018 - 03.2019
- Led cross-functional teams to streamline loan processing workflows, enhancing operational efficiency.
- Developed and implemented training programs for new staff, fostering a culture of continuous improvement.
- Analyzed customer feedback data to identify trends, informing strategic decision-making processes.
- Collaborated with IT to optimize CRM systems, improving user experience and data accuracy.
Lease Coordinator II
Santander Consumer USA
01.2017 - 01.2018
- Streamlined communication between departments to enhance project coordination and information flow.
- Developed and maintained project timelines, ensuring adherence to deadlines and deliverables.
- Coordinated logistics for events, optimizing resource allocation and vendor relationships.
- Implemented process improvements that increased operational efficiency across multiple teams.
Collections Account Manager
Santander Consumer USA
01.2016 - 01.2017
- Managed collections strategies to reduce delinquency rates and optimize account recovery processes.
- Led team initiatives to enhance customer communication and improve resolution of outstanding debts.
- Trained and mentored junior staff on best practices for collections management and dispute resolution.
- Analyzed account data to identify trends, improving collection tactics and client engagement strategies.
Student Loan Advisor
Delta Career Education Corporation
01.2013 - 01.2016
- Advised students on loan options and repayment plans to enhance financial literacy.
- Guided clients through application processes, ensuring accuracy and compliance with regulations.
- Developed personalized financial strategies, addressing individual student needs for loan management.
- Collaborated with educational institutions to streamline loan information dissemination and support services.
Education
GED -
Lamson Institute
Tempe, AZ12-2001
Skills
- Heavy lifting
- Team collaboration
- Warehouse safety
- Package unloading
Timeline
Package Handler
OnTrac
07.2025 - 12.2025
Apparel Processor
Thread Up
06.2025 - 12.2025
Package Handler
FedEx
06.2024 - 06.2025
Customer Care Agent
Progress Residential
08.2023 - 12.2023
Fraud, Claims Specialist
Wells Fargo
01.2022 - 08.2023
Eligibility Specialist
Desert Kidney Associates
03.2021 - 01.2022
Insurance Specialist
McKesson
08.2020 - 12.2020
Qualification Specialist
Apria Healthcare
03.2019 - 08.2020
SR Specialist Customer Advocate
Santander Consumer USA
01.2018 - 03.2019
Lease Coordinator II
Santander Consumer USA
01.2017 - 01.2018
Collections Account Manager
Santander Consumer USA
01.2016 - 01.2017
Student Loan Advisor
Delta Career Education Corporation
01.2013 - 01.2016
GED -
Lamson Institute