Proven professional with extensive experience in healthcare and administrative roles, notably at Cobra Valley Community Hospital. Excelled in optimizing scheduling efficiency and enhancing patient intake processes, demonstrating strong organization and critical thinking. Skilled in electronic health records and fostering teamwork, consistently improving operational workflows.
Work History
Central Scheduler
Cobra Valley Community Hospital
Used electronic systems to enter provider orders and retrieve test results.
Streamlined patient intake processes, minimizing delays during check-in or registration procedures.
Conducted periodic analysis of scheduling data to identify trends, inefficiencies, and areas for improvement; presenting findings to management for strategic decisionmaking.
Assisted in the development of policies and procedures for efficient scheduling practices across all departments.
Optimized scheduling efficiency by managing and coordinating appointments for multiple departments.
Physical Therapy Tech
Cobra Valley Community Hospital
Educated patients on proper exercise techniques and home care routines, promoting long-term health and injury prevention.
Built rapport with patients, fostering trust and open communication throughout their rehabilitation journey.
Prepared patients to meet with physical therapists.
Enhanced patient comfort during treatment sessions by providing clear explanations of each procedure and maintaining a supportive environment.
Assisted in the rehabilitation of patients, utilizing various therapeutic modalities such as ultrasound and electrical stimulation.
Back Office Tech
Summit Healthcare Medical Associates
Ensured timely completion of tasks with strong attention to detail, contributing to a well-functioning back office team.
Managed sensitive client information by adhering to strict confidentiality rules and data protection policies.
Kept meticulous records using both manual filing systems and digital databases, guaranteeing easy access to essential documents when needed.
Streamlined back-office processes for increased efficiency, implementing new software solutions and organizational methods.
Collaborated effectively with cross-functional teams, ensuring smooth communication between front and back offices.
Office/park Assistant
Cave Creek Regional Park Maricopa County
Enhanced park visitor experience by providing accurate information and assistance with wayfinding.
Maintained clean and safe park facilities, resulting in positive feedback from guests.
Assisted with event planning and coordination to ensure successful community activities within the park.
Supported maintenance staff with routine tasks, ensuring park areas remained functional and visually appealing.
Provided excellent customer service at entrance gates and kiosks, facilitating smooth entry for all visitors.
Addressed visitor concerns promptly and professionally, maintaining a high level of customer satisfaction.
Interacted pleasantly with visitors and promoted park rules, regulations and safety measures to educate and inform.
Provided information and guidance for park visitors, answered questions and inquiries and suggested trails for hiking.
Distributed park and trail maps, provided park information and answered customer service questions.
Trained new park rangers and team members in all operations and policies while offering mentorship and assistance with duties.
Collaborated with other organizations and agencies to coordinate educational programs.
Education
Medical Billing And Coding - Medical
Penn Foster Career School
Scranton, PA
05.2018
High School Diploma -
Liberty High School
Globe, AZ
05.2002
Skills
Deadline oriented
Workflow optimization
Calendar management
Meeting coordination
Scheduling expertise
HIPAA compliance
Strong organization
Patient confidentiality
Patient scheduling
Data entry
Insurance verification
Data entry proficiency
Follow-up skills
Appointment coordination
Authorization coordination
Multi-line telephone system control
Teamwork and collaboration
Attention to detail
Time management
Reliability
Critical thinking
Cash handling
Electronic health records
Office administration
Clinical documentation
Timeline
Central Scheduler
Cobra Valley Community Hospital
Physical Therapy Tech
Cobra Valley Community Hospital
Back Office Tech
Summit Healthcare Medical Associates
Office/park Assistant
Cave Creek Regional Park Maricopa County
Medical Billing And Coding - Medical
Penn Foster Career School
High School Diploma -
Liberty High School
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