Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jessica Whiting-Aragon

Marana

Summary

Professional retail worker equipped to lead cashier operations. Skilled in customer service, cash handling, and problem-solving. Focused on team collaboration and achieving results. Adaptable and reliable, with strong communication and organizational skills.

Overview

4
4
years of professional experience

Work History

Head Cashier

Lowes Home Improvment
02.2023 - Current
  • Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
  • Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
  • Educated employees on register use, merchandising, and customer service.
  • Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
  • Worked closely with team members from other departments to resolve complex customer issues or facilitate seamless transactions.
  • Supported store initiatives related to loyalty programs or credit card applications, driving overall sales growth.

Video Interpreter

AMN Healthcare
07.2023 - 02.2024
  • Promoted cultural awareness among clients by sensitively navigating linguistic nuances unique to different languages spoken during interpreted sessions.
  • Collaborated with team members to improve overall performance and achieve company goals for service quality.
  • Participated actively in meetings related to quality assurance initiatives aimed at improving overall interpreter performance and service delivery within the organization.
  • Handled technical difficulties calmly and efficiently while maintaining composure under pressure during live interpreting sessions.

Court Interpreter

Juvenile Court Center
10.2021 - 02.2023
  • Demonstrated attention to detail when transcribing recorded statements for later use in courtroom settings.
  • Promoted cultural awareness by addressing potential misunderstandings resulting from cultural differences or language barriers between parties.
  • Increased access to justice for limited English proficient individuals by bridging the language gap in various legal matters.
  • Collaborated with multidisciplinary teams to facilitate seamless communication during mediations, negotiations, and other legal meetings.
  • Ensured confidentiality of all interpreted information according to court regulations protecting privileged communications between parties involved in legal proceedings.
  • Facilitated smooth communication flow between judges, lawyers, witnesses, defendants, plaintiffs through consecutive interpretation techniques.

Education

Associate of Science - Language Interpretation And Translation

Pima Community College
Tucson, AZ
05-2017

Skills

  • Customer service
  • Time management strength
  • Store opening/closing procedures
  • Cash handling
  • Multi-tasking skill
  • Adaptability and dependability
  • Customer service management
  • Punctuality
  • Training and coaching
  • Fluent bilingualism
  • Professional ethics
  • Client confidentiality
  • Note-taking techniques
  • Memory retention
  • Ethical codes adherence

Languages

Spanish
Native or Bilingual

Timeline

Video Interpreter

AMN Healthcare
07.2023 - 02.2024

Head Cashier

Lowes Home Improvment
02.2023 - Current

Court Interpreter

Juvenile Court Center
10.2021 - 02.2023

Associate of Science - Language Interpretation And Translation

Pima Community College

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Jessica Whiting-Aragon