Jessica Woodward
Chandler
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
Work History
Sales Associate
TJX Companies
Gilbert
12.2022 - 09.2023
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained a high credit sign up rate with customers by providing guests with all the information of the card and it’s benefits.
- Processed transactions using a point-of-sale system.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Handled customer complaints in a professional manner.
- Tracked sales performance metrics to identify trends in the market place.
- Developed promotional strategies to increase sales volume.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Pet Care Associate
Pet Smart Corporate Office
Tempe
09.2023 - 01.2024
- Greeted pet owners and their animals in a friendly manner.
- Monitored the health of all animals in care and reported any changes to management team.
- Educated customers about proper nutrition for their pets based on breed and age requirements.
- Answered phone calls from customers regarding their pet's needs or concerns.
- Scheduled appointments for veterinary visits or grooming sessions for clients' pets.
- Organized documents related to pet care in an efficient manner.
- Sanitized cages and kennels between uses according to established protocols.
Key Carrier
Petco
Mesa, AZ
01.2024 - 10.2024
- Participated in physical inventories as requested by management.
- Followed opening and closing procedures as outlined by the manager.
- Assisted other departments as needed with stocking shelves, cleaning up spills, animal care and handling or assisting customers.
- Assisted customers with product selection, location, pricing information, returns and exchanges and special orders as needed.
- Stocked shelves with merchandise and kept store clean and organized by maintaining facing schedules.
- Sanitized cages and kennels between uses according to established protocols.
- Administered medications as prescribed by veterinarian.
- Performed routine maintenance on animal enclosures such as changing bedding materials or refilling water dishes.
- Assisted customers with selecting the appropriate food, toys, treats, and other pet supplies.
- Monitored the health of all animals in care and reported any changes to management team.
- Informed pet parents of the benefits of signing up with vital care premier to enhance their shopping experience.
Temp graphics worker
Trademark Visual
11.2024 - 01.2025
- Created vinyl lettering and graphics for interior and exterior signage.
- Cleaned work areas regularly following all safety protocols required by OSHA standards.
- Packed completed signs for shipping ensuring they were properly labeled and secured.
- Upheld strict deadlines and achieved consistent positive recommendations from customers.
- Helped load and unload items for shipment
Education
High School Diploma -
Sequoia Charter
Mesa, AZ05.2023
Skills
- Customer Service and Assistance
- Owner Paperwork Completion
- Effective Customer Communication
- Pet Charting Information
- Customer Service
- Customer Relationship Management (CRM)
- Guest Services
- Customer Complaint Resolution
- Stock Replenishment
- Multi-Line Phone Systems
- Employee Management
Timeline
Temp graphics worker
Trademark Visual
11.2024 - 01.2025
Key Carrier
Petco
01.2024 - 10.2024
Pet Care Associate
Pet Smart Corporate Office
09.2023 - 01.2024
Sales Associate
TJX Companies
12.2022 - 09.2023
High School Diploma -
Sequoia Charter