Jessie Perry
Flagstaff,AZ
Summary
Proactive Revenue Manager with strong background in financial analysis, budgeting and forecasting. Develops and implements financial plans and delivers strategic financial advice.
Overview
4
4
years of professional experience
Work History
Revenue Manager
Arizona Snowbowl
2023.05 - Current
- Developed advanced analytics tools to identify trends and inform strategic decision-making processes.
- Increased revenue by implementing effective pricing strategies and monitoring market trends.
- Enhanced profitability by conducting regular competitor analysis and adjusting pricing accordingly.
- Developed dynamic pricing models, capturing additional revenue opportunities from fluctuating markets.
- Identified new business opportunities through market research and competitive intelligence gathering techniques.
- Developed budget development processes, ensuring alignment with company-wide revenue goals, KPIs, and objectives.
Tickets & Guest Services Supervisor
Arizona Snowbowl Ski Resort
2020.11 - 2022.11
- Led a team of 40+ employees to fulfill 800+ communications weekly via phone and email
- Planned, coordinated, and supervised agent daily functions, including product sales, product fulfillment, and guest communications
- Identified training needs and created, planned, and delivered quality training to develop staff for high performance, efficiency, and satisfaction
- Successfully built up team members into leadership positions through mentoring, advisement, motivation, inspiration, and support
- Collaborated closely with other departments to meet guest needs and provide best possible experience.
- Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
Concierge & Residential Services Supervisor
Forest Highlands Golf Club
2020.05 - 2022.11
- Performed budget management tasks such as monitoring company performance against estimates and preparing annual budgets
- Established what services and the level of services to be provided and how they will be financed through analysis
- Lead the team into an 18% increase in services performed and a 7% raise in department revenue
- Assigned and monitored clerical functions, including managing invoices from vendors, data entry, financial analysis, member communication, service scheduling, and resolving operational concerns
- Developed professional relationships with members to provide exceptional customer service.
Skills
- Budgeting and Planning
- Data-driven decision-making
- Pricing strategy
- Team Training and Development
- Customer Relationship Management
- Cross-functional Collaboration
- Emotional Intelligence
- Conflict Resolution
- SQL, HTML, Generative AI
Timeline
Revenue Manager
Arizona Snowbowl
2023.05 - Current
Tickets & Guest Services Supervisor
Arizona Snowbowl Ski Resort
2020.11 - 2022.11
Concierge & Residential Services Supervisor
Forest Highlands Golf Club
2020.05 - 2022.11
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