Summary
Overview
Work History
Education
Skills
LANGUAGE PROFICIENCY
Timeline
Generic

Jesus Arriola Mazon

Tucson

Summary

Human Resources professional with strong background in HR support and administration. Valued for ability to collaborate with team members and adapt to changing needs. Known for reliability, organizational skills, and effective communication.

Overview

12
12
years of professional experience

Work History

HR Data and Tech Analyst

University
05.2023 - Current
  • Reviews, processes and approves employee and volunteer systems changes and associated requests, such as those pertaining to onboarding, hiring, background checks, job changes and separations.
  • Prepares, compiles, and sorts documents for data entry.
  • Advises and provides direction to campus business community on Student/Graduate/Volunteer guidelines, procedures and related University policies.
  • Performs validation routines to ensure the integrity of human resources data, scans and edits errors and communicates verbally and in writing to resolve transactional discrepancies.
  • Works with our community partners which include; Payroll, International Faculty and Scholars, International Students, Graduate College, and other areas of Human Resources to coordinate on system-related activities.
  • Performs other miscellaneous data entry and other duties as assigned or required to meet unit and University goals and objectives.
  • Provides back-up for front desk coverage, scans documents, answer and screens phone calls, greets visitors and directs them to the appropriate staff or departments when necessary.

Project Specialist/Research Assistant

LeCroy and Milligan Associates
03.2022 - 05.2023
  • Enter data accurately and in a timely manner.
  • Process incoming paperwork.
  • Maintain accurate and up to date data entry lists.
  • Create and maintain databases for assigned projects.
  • Conduct initial review of data cleaning and correct errors in data processes.
  • Use different databases to enter data.

Employee Onboarding Specialist

Arizona’s Children Association
06.2020 - 11.2021
  • Completes all onboarding requirements with new AzCA team member’s and ensures receipt of all required documents from potential new hires.
  • Partners closely with the agency recruiter and agency supervisors regarding employment offers.
  • Maintains/updates status to completion of all onboarding requirements and provides agency updates.
  • Communicates with Background Vendor Investigators when background check reports are still pending and makes inquiries regarding the reasons for delays and alerts.
  • Coordinates with IT on required onboarding needs for New Hire Orientation.
  • Establishes new staff in the agency HRIS (ADP) and Learning and Development System (Relias) and provides support for log-ins and transcript requests. Will be a super user for both systems.
  • Assigns training plans and individual courses to new and existing staff based on employment classification in the Learning and Development System (Relias).
  • Completes timely entry of compliance reporting and auditing training records into the Learning and Development System (Relias).
  • Creates courses and ensures timely entry of rosters, sign-in sheets and course completions into the Learning and Development System (Relias).
  • Provides administrative support as needed to the Human Resources Director and Learning and Development Director.

HR Records Specialist

Arizona’s Children Association
03.2019 - 06.2020
  • Assist HR Specialists with general inquiries; research issues, determine and document corrections or actions needed; HRIS updates.
  • Assist with pre-employment activities including background checks, review of MVR, obtain required documents, licenses and certifications, create and provide offer letters, E-verify, set-up onboarding processes for new hire, answer new hire questions.
  • Assist with new hire scheduling, room set-up, materials, communication with candidates/new hires, and supervisors.
  • Complies with Arizona New Hire Reporting requirements.
  • Orders and maintains office supplies for department operations.
  • Works with other Human Resources team members on HR projects as needed.
  • Maintain hard copy and electronic employment related files and records efficiently and accurately for employees, contractors, interns and volunteers.
  • Create, track and maintain training records.
  • Assist with training session logistics such as training rooms, dates and times, web-based sessions, training materials for participants, sign-in sheets.
  • Prepare or assist in the preparation of HR related records for audits.
  • Appropriately and timely respond to verifications of employment and subpoenas.
  • Respond to inquiries regarding routine policy and process issues. Ask questions and probe to obtain enough information to provide appropriate responses. Routes or escalates complex and specialized matters to other team members as appropriate.
  • Create and modify reports and analyze data using HRIS, excel and database applications.
  • Directly process or assist with language testing and certifications, tuition reimbursements, billing and check requests.
  • Attend and participate in all required meetings and trainings.
  • Perform work and represent AzCA in accordance with our mission, vision and values and Foundations for Success.
  • Maintain consistent attendance and punctuality to provide consistency in agency HR practices to support employees and team members.
  • Perform other duties as assigned, which are consistent with the general responsibilities of the position.

Client Service Representative

Arizona’s Children Association
10.2018 - 03.2019
  • Opens and maintains the switchboard as scheduled.
  • Retrieves any messages left overnight with the answering service.
  • Answers all incoming calls promptly and courteously including scheduling, rescheduling or verifying client appointments in the NextGen Healthcare Information System.
  • Greets visitors and directs them to appropriate staff or notifies the appropriate staff as needed.
  • Updates client demographics in NextGen Healthcare Information System.
  • Scans documents and files them appropriately in client’s chart in the NextGen Healthcare Information System.
  • Serves as back up for the Intake Scheduler when needed.
  • Directs calls to the appropriate staff.
  • Takes messages and forwards those messages to the appropriate staff. Messages will be complete and legible with accurate phone numbers, correct names and contain all pertinent information received from the caller.
  • Screens calls as necessary for the Management staff.
  • Collects all pertinent information from referral sources including, but not limited to psychological evaluations, psychiatric evaluations, school reports, medical reports, and reports from other treatment programs.
  • Obtains missing information from referral source via telephone inquiry.
  • Schedules client appointments with Psychiatrist or other professionals, and places reminder calls of appointments.
  • Posts outgoing mail daily and prepares it for delivery to local post office.
  • Retrieves incoming mail; opens, stamps received, and distributes to staff.
  • Assists in various office procedures; i.e. copying, faxing, typing.

Quality Assurance Specialist

C3 Customer Contact Channels
01.2016 - 01.2018
  • Review phone calls in both Spanish, and English, that is provided by company Customer Care Specialists for pharmacy related services.
  • Evaluate Customer Care Specialists and provide constructive feedback based on the reviewed phone calls by company Customer Care Specialists.
  • Provide training if necessary to company Customer Care Specialists to ensure high quality customer service to pharmacy customers.
  • Kept detailed spreadsheets on assigned individuals.

Customer Care Specialist

C3 Customer Contact Channels
01.2014 - 01.2016
  • Provided high quality customer care in regards to pharmacy related services via the telephone.
  • Utilized computer software to fulfill refills for customers, complete requests for tracking orders, processing payments on pharmacy accounts, updating billing information (e.g. credit card information), and updating demographic information.
  • Starting 2015, provided Medicare rewards services, and provided over the counter (OTC) customer service for pharmacy customers. Provided Medicare rewards services by placing gift card orders and tracked delivery of gift card for customer. Submitted OTC orders for pharmacy customers in a timely manner.
  • Previous Position at C3 Customer Contact Channels

Opening Manager

Jimmy Johns Franchise
01.2013 - 01.2014
  • Was assigned managerial duties in regards to opening the business during morning hours.
  • Followed protocols and duties assigned my business owner and franchise. Such duties include, preparing the food for the day, providing customer care, processing customer complaints, organization of shop, and managing finances.

Education

High School Diploma -

Howenstine High Magnet School
Tucson, AZ
01.2012

Skills

  • Proficient in data entry, and filing
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Attention to detail
  • Excellent communication
  • Multitasking Abilities
  • Documentation management
  • Analytical thinking
  • Microsoft office
  • MS Excel
  • Time management
  • Team collaboration and leadership
  • Report preparation

LANGUAGE PROFICIENCY

Fluent Spanish Speaking and Writing Skills
Fluent English Speaking and Writing Skills
Limited Working Proficiency American Sign Language

Timeline

HR Data and Tech Analyst

University
05.2023 - Current

Project Specialist/Research Assistant

LeCroy and Milligan Associates
03.2022 - 05.2023

Employee Onboarding Specialist

Arizona’s Children Association
06.2020 - 11.2021

HR Records Specialist

Arizona’s Children Association
03.2019 - 06.2020

Client Service Representative

Arizona’s Children Association
10.2018 - 03.2019

Quality Assurance Specialist

C3 Customer Contact Channels
01.2016 - 01.2018

Customer Care Specialist

C3 Customer Contact Channels
01.2014 - 01.2016

Opening Manager

Jimmy Johns Franchise
01.2013 - 01.2014

High School Diploma -

Howenstine High Magnet School

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Jesus Arriola Mazon