Jesus Borbon
Tucson
Summary
Dynamic and results-driven professional with extensive experience in delivery management at Connected Training and Logistics. Proven expertise in route optimization and customer communication, ensuring timely and safe package delivery. Recognized for maintaining high safety compliance and fostering positive customer relationships, contributing to overall satisfaction and operational efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Delivery Service Partner
Connected Training and Logistics
Tucson
08.2022 - Current
- Followed all applicable traffic laws and regulations while driving company vehicle.
- Communicated with dispatch regarding any changes in route schedule or delivery times due to traffic delays, weather conditions.
- Maintained cleanliness of vehicle interior and exterior.
- Adhered to assigned routes and followed time schedules.
- Delivered packages safely and timely to designated addresses within assigned territory.
- Ensured proper care in the handling of packages to avoid damage during transit.
- Returned undeliverable packages back to warehouse for rerouting or disposal according to policy.
- Provided friendly customer service when interacting with clients during deliveries.
- Performed pre-trip inspections on vehicles including checking fluid levels and tire pressure.
- Adhered to all safety policies and procedures while operating a commercial vehicle.
- Notified customers prior to arrival of goods or services at their locations.
- Reported any incidents encountered on the road such as accidents or traffic violations immediately to supervisor and dispatch team.
- Utilized GPS and maps for efficient route planning.
- Sorted parcels according to delivery route.
- Completed and submitted necessary fuel, truck inspection and mileage logs and paperwork after each shift.
- Maintained adherence to stringent delivery deadlines.
- Used GPS navigation to plan routes and rerouted for unexpected delays.
- Loaded vehicles, balanced loads, and secured items against loss or damage during transportation.
- Obtained official signatures and required payments for different types of deliveries.
Medical Patient Driver
Aryv
Tucson
10.2021 - 03.2022
- Completed required paperwork accurately and on time for each transport assignment including trip logs, invoices, incident reports.
- Adhered to company policies and procedures related to patient confidentiality and HIPAA regulations.
- Responded promptly to calls for service from dispatch center personnel.
- Ensured that proper safety protocols were followed while transporting clients in wheelchairs or stretchers.
- Assessed the condition of patients prior to transport ensuring their safety throughout the journey.
- Maintained accurate records of mileage driven per day, week, month as well as any maintenance issues with assigned vehicle.
- Assisted in the transportation of patients to and from medical appointments.
- Maintained a clean vehicle interior and exterior at all times.
- Communicated effectively with patients, family members and healthcare staff regarding patient care needs.
- Ensured that all passengers are properly secured in seat belts or other restraining devices before starting trips.
- Provided safe, timely and reliable non-emergency medical transportation services.
- Conducted basic first aid if necessary during transport.
- Interacted with customers pleasantly to meet needs and drive satisfaction.
- Logged deliveries, drop-off times and special conditions in company system.
Appointment Setter
NerdPower
Tucson
07.2021 - 10.2021
- Provided detailed information about products and services to clients.
- Answered customer inquiries regarding appointment setting procedures.
- Performed other duties assigned by management team members.
- Collected data related to customer feedback on products or services offered by the company.
- Developed and maintained relationships with potential customers through phone conversations.
- Maintained accurate records of all customer interactions and transactions.
- Documented all activities related to appointment setting processes.
- Identified customer needs and recommended appropriate solutions accordingly.
- Followed up with customers after scheduled appointments were completed.
- Adhered to company policies when scheduling appointments for customers.
- Assisted customers in making decisions about products or services offered by the company.
- Responded to emails, telephone calls, and face-to-face inquiries from customers regarding appointment settings.
- Maintained a positive attitude while dealing with difficult situations involving customers.
- Scheduled appointments for customers based on their availability.
- Answered telephones and directed calls to appropriate staff members.
- Scheduled and confirmed appointments.
Loss Prevention Associate
Burlington Stores, Inc.
Tucson
02.2021 - 06.2021
- Performed physical searches of individuals suspected of shoplifting or other criminal activities on store property.
- Assisted in maintaining a safe environment for employees, customers, and visitors.
- Interacted with law enforcement personnel as needed regarding any incidents that occurred on-site.
- Conducted daily security patrols of store premises to ensure safety and compliance with laws and regulations.
- Investigated occurrences of shoplifting, fraud, and other criminal activities on store property.
- Monitored customer activity in the store to identify potential theft or suspicious behavior.
- Provided guidance to customers regarding store policies and procedures.
- Coordinated with management team to develop new methods for preventing losses from occurring.
- Ensured efficient operation of security systems such as alarms, cameras, and access control devices.
- Utilized surveillance equipment for monitoring customer activity within the store.
- Monitored employee access areas such as backrooms and stockrooms for unauthorized personnel.
- Responded quickly to emergency situations such as fire alarms or medical emergencies.
Warehouse Associate
Burlington Stores, Inc.
Tucson
08.2020 - 12.2020
- Received and tracked incoming inventory shipments.
- Transported goods to designated areas within the warehouse facility.
- Maintained stock levels in accordance with company policies.
- Followed established guidelines for picking orders accurately.
- Maintained accurate inventory records using computerized tracking systems.
- Organized warehouse space for efficient storage of products.
- Assembled orders according to customer requests.
- Processed returns of defective merchandise as required.
- Maintained a clean work area by sweeping, mopping, dusting shelves.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
Packager
Green Valley Pecan Company
Sahuarita
05.2019 - 10.2019
- Performed necessary adjustments to ensure that products were properly sealed and labeled correctly.
- Collaborated with team members to meet production goals efficiently.
- Assisted in the organization of warehouse storage areas as needed.
- Maintained inventory of packing materials such as cartons, labels, tape.
- Labeled packages with appropriate information such as weight and destination.
- Assembled boxes, containers and other packaging materials according to specifications.
- Packaged items in accordance with customer orders and product requirements.
- Loaded packages onto pallets according to delivery instructions provided by customers.
- Completed associated paperwork accurately and timely for each package shipped.
- Inspected all packaged items for quality assurance purposes.
Education
High School Diploma -
Smart Schools
Gilbert, AZ08-2023
Skills
- Package handling
- Route optimization
- Vehicle maintenance
- Safety compliance
- Customer communication
- Delivery management
- Conflict resolution
- Basic first aid
- Team collaboration
- Patient transportation
- Customer relationship building
- Effective communication
- Bilingual communication
- Security
Languages
English
Professional
Spanish
Native/ Bilingual
Certification
- CPR/First Aid License
Accomplishments
- Middle School Spelling Bee District Champion
References
References available upon request.
Timeline
Delivery Service Partner
Connected Training and Logistics
08.2022 - Current
Medical Patient Driver
Aryv
10.2021 - 03.2022
Appointment Setter
NerdPower
07.2021 - 10.2021
Loss Prevention Associate
Burlington Stores, Inc.
02.2021 - 06.2021
Warehouse Associate
Burlington Stores, Inc.
08.2020 - 12.2020
Packager
Green Valley Pecan Company
05.2019 - 10.2019
High School Diploma -
Smart Schools
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