Jesus Cruz Ramos
Phoenix
Summary
Dynamic customer service professional with experience at QuikTrip, excelling in cash handling and financial management. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Recognized for fostering team collaboration and delivering exceptional service, contributing to a positive shopping experience and operational success.
Overview
4
4
years of professional experience
Work History
PART-TIME CLERK
QuikTrip
Phoenix
05.2024 - Current
- Provided excellent customer service by welcoming and assisting customers promptly.
- Resolved customer inquiries promptly, enhancing overall customer satisfaction and shopping experience.
- Collaborated with team to create a positive store atmosphere, contributing to improved customer satisfaction.
- Accurately processed cash transactions, ensuring financial precision.
- Completed tasks efficiently, adhering to operational standards to support management objectives.
MEMBER FRONTLINE
Sam's Club
Phoenix
06.2023 - 11.2023
- Resolved member inquiries promptly, enhancing satisfaction.
- Utilized problem-solving skills to resolve customer issues effectively.
- Processed transactions efficiently, enhancing customer flow.
- Informed members of promotional offers, increasing engagement.
- Collaborated with team to elevate service quality and member experience.
TEAM SERVICE REPRESENTATIVE
Planet Fitness
Phoenix
02.2022 - 02.2023
- Provided outstanding customer service by resolving member issues efficiently.
- Conducted detailed one-on-one consultations and facility tours for members.
- Managed member information and payments using computer systems to ensure accuracy.
- Cultivated welcoming gym atmosphere by greeting members with warmth.
Education
BACHELOR OF ARTS - BUSINESS ADMINISTRATION
W. P. Carey School of Business, Arizona State University
Tempe, AZ12-2024
Honor Diploma -
Moon Valley High School
Phoenix, Arizona05-2020
Skills
- Document preparation
- Customer communication
- Administrative support
- Time prioritization
- Excel and data analysis
- Financial management
- Project management
- Team collaboration
- Leadership and mentoring
Websites
Languages
- Spanish
- English, Native
- Spanish, Highly proficient
Additional Information - Leadership Experience
- Vice President/Member, DECA Moon Valley High School, Teach a weekly class for 20 students to provide guidance and structure for a successful year covering the topics of on-campus involvement and study skills., Exceed attendance goals each month by building trust with students and creating a fun atmosphere to learn., Facilitate small group activities in class to increase students' presentation and teamwork skills.
- Youth Leader, El Shaddai Phoenix, Developed ideas to better our community with events and services., Planned camps for our youth and young adults., Mentored and spoke with young members of our community and can start friendships with them.
Timeline
PART-TIME CLERK
QuikTrip
05.2024 - Current
MEMBER FRONTLINE
Sam's Club
06.2023 - 11.2023
TEAM SERVICE REPRESENTATIVE
Planet Fitness
02.2022 - 02.2023
BACHELOR OF ARTS - BUSINESS ADMINISTRATION
W. P. Carey School of Business, Arizona State University
Honor Diploma -
Moon Valley High School