Jesus Lizarraga
Tucson,AZ
Summary
Dynamic and results-driven Cook with a proven track record from Raising Canes, Wetzels Pretzel, and Kentucky Fried Chicken, excelling in food safety oversight and customer service. Recognized for enhancing workplace efficiency and maintaining high sanitation standards. Adept at multitasking and collaborating with team members to deliver exceptional dining experiences while ensuring quality and freshness of ingredients.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Customer Service Representative bringing top-notch skills in vocal and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cook
Kentucky Fried Chicken
10.2024 - 03.2025
- Communicated closely with servers to fully understand special orders for customers.
- Clean and sanitized surfaces, dishes, and fryers between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Crew Member
Wetzel Pretzel
08.2023 - 09.2024
- Stocked ingredients and other supplies for better work flow.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Collaborated with team members to complete orders.
- Assisted other team members to achieve goals.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Crew Member
Raising Cane's
01.2023 - 07.2023
- Cleaned and maintained all areas of restaurant to promote clean image.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Worked front counter, drive-thru and other areas.
- Prepared products following restaurant, health, and safety standards and procedures.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Customer Service Representative
Clean Freak Car Wash
03.2022 - 12.2022
- Responded to customer requests for products, services, and company information.
- Identified and resolved discrepancies and errors in customer accounts.
- Recommended, selected and helped customers choose the type car wash needed or sign up for a membership.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Frozen, Dairy, Meats, and Produce Department
Walmart
02.2022 - 03.2022
- Proven ability to develop and implement creative solutions to complex problems.
- Organized and detail-oriented with a strong work ethic.
- Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Applied effective time management techniques to meet tight deadlines.
- Proven ability to learn quickly and adapt to new situations.
- Gained strong leadership skills by managing projects from start to finish.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Identified issues, analyzed information and provided solutions to problems.
Hand Packer
Amazon
12.2021 - 02.2022
- Maintained compliance with company safety policies.
- Minimized waste and reduced volume of packaging materials used to prepare shipments.
- Reviewed orders by inspecting labeling, packaging, and contents.
- Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
- Weighed packaged items to calculate total weight.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Packaged fragile items with cushioning material.
- Assembled boxes, cartons and containers to package items.
- Re-packaged damaged or incorrectly packaged items.
- Loaded items onto conveyor belts and pallets.
- Utilized adhesive labels and other materials to package items.
- Cleaned and maintained production area and equipment.
- Loaded and unloaded items from production line.
- Labeled containers, container tags or products.
- Placed items into bags, boxes or other containers.
- Secured items for storage or shipment.
- Sorted and stacked finished items.
- Sealed containers and packages with glue, tape or other materials.
- Monitored inventory levels to report on shortages or excess.
- Operated shrink wrap, banding and other wrapping machines.
Game Room Attendant
Peter Piper's Pizza
10.2021 - 12.2021
- Facilitated birthday parties and special events to deliver high levels of guest satisfaction.
- Conducted routine rounds through game room floor to check and test games.
- Stocked and displayed merchandise in prize area to encourage guests to win game tickets.
- Reported game malfunction to maintenance department for resolution to decrease machine downtime.
- Stocked and maintained game room tokens, cards and board games for patron convenience.
- Wiped down and cleaned chairs, booths and game stations to comply with sanitation requirements.
- Answered guest questions to provide fun game experience.
- Reported concerns, broken machines, and out-of-order games to supervisor.
- Explained and demonstrated games and attractions to assist guests.
- Monitored gaming activities in assigned area for gaming illegal actions or suspicious activities.
- Welcomed and greeted customers, answered questions, and provided excellent customer service to contribute to memory-making experience.
Curtesy Clerk
Safeway
02.2021 - 05.2021
- Assisted customers with large purchases by carrying items to vehicles.
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
- Returned unwanted items to correct store locations and restocked shelves.
- Collected shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
- Maintained clean and tidy checkout area to optimize service delivery.
- Addressed customer complaints in a friendly and helpful manner to restore satisfaction and loyalty.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Education
High School Diploma -
Palo Verde High Magnet School
Tucson, AZ05-2021
Skills
- Sanitation
- Dish preparation
- Ingredients measuring
- Contamination prevention
- Food safety oversight
- Order prioritization
- Food presentation
- Grilling
- Cooking
- Frying
- Food handling
- Customer service
- Workplace safety
- Workplace efficiency
- Taking orders
- Stock management
- Point of sale operation
- Sanitation protocols
- Time management
- Safety awareness
- Heavy lifting
- Multitasking Abilities
- Analytical and critical thinking
- Teamwork and collaboration
- Public speaking
- Team building
- Excellent communication
- Computer skills
- Complaint resolution
- Decision-making
- Money handling
Accomplishments
Graduated High School
Certification
Food Handlers license
Timeline
Cook
Kentucky Fried Chicken
10.2024 - 03.2025
Crew Member
Wetzel Pretzel
08.2023 - 09.2024
Crew Member
Raising Cane's
01.2023 - 07.2023
Customer Service Representative
Clean Freak Car Wash
03.2022 - 12.2022
Frozen, Dairy, Meats, and Produce Department
Walmart
02.2022 - 03.2022
Hand Packer
Amazon
12.2021 - 02.2022
Game Room Attendant
Peter Piper's Pizza
10.2021 - 12.2021
Curtesy Clerk
Safeway
02.2021 - 05.2021
High School Diploma -
Palo Verde High Magnet School
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