Jesus Lugo
Phoenix
Summary
Dedicated and compassionate behavioral health professional with over 10 years of experience in mental health services, crisis intervention, and program supervision across inpatient, outpatient, and community-based settings. Proven success in leading multidisciplinary teams, overseeing compliance with federal and state regulations, and ensuring delivery of high-quality, client-centered care. Skilled in program management, staff training, and developing policies that promote safety, recovery, and service excellence. Strong background in case management for individuals with Serious Mental Illness (SMI), crisis response through 988 mobile services, and youth protection in residential and shelter environments. Recognized for fostering collaborative team environments, maintaining audit readiness, and advocating for vulnerable populations to improve outcomes and overall well-being.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Mobile Crisis Counselor PRN
Empact La Frontera
01.2021 - Current
- Responded to 988 National Crisis Hotline referrals, providing on-site and community-based crisis intervention and counseling services to individuals experiencing acute mental health emergencies.
- Conducted comprehensive risk assessments for individuals expressing suicidal ideation, homicidal thoughts, or other safety concerns, determining the appropriate level of care.
- Developed and implemented safety plans and facilitated referrals for higher levels of care when necessary, ensuring client stabilization and continuity of treatment.
- Provided crisis counseling and emotional support to individuals facing mental health challenges, substance use issues, homelessness, domestic violence, and sexual abuse.
- Collaborated with law enforcement, hospitals, shelters, and community agencies to coordinate crisis response and connect clients to essential resources.
- Maintained accurate and timely clinical documentation in accordance with state and agency standards.
- Utilized trauma-informed and culturally responsive approaches to de-escalate crises and promote client safety and empowerment.
Program Director
Intermountain Healthcare
10.2024 - 10.2025
- Oversaw a multidisciplinary team of 20+ Master’s-level counselors and case managers providing counseling, case management, and medication management services to diverse populations.
- Ensured staff met required productivity standards while maintaining high-quality, evidence-based care and compliance with regulatory and accreditation requirements.
- Supervised program operations, including clinical oversight, service delivery, and coordination of member services to promote holistic wellness.
- Reviewed and analyzed incident reports to ensure timely resolution, improve safety protocols, and support continuous quality improvement.
- Managed the annual clinical budget, monitored expenditures, and implemented cost-effective strategies to optimize resource allocation.
- Led the interviewing, hiring, onboarding, and training of new clinical and support staff to ensure alignment with organizational standards and culture.
- Led regular training and performance evaluations to support staff development, clinical excellence, and adherence to best practices.
Prevention of Sexual Abuse Supervisor
Child Crisis Arizona
01.2023 - 09.2024
- Supervised a team of 40+ Behavioral Health Technicians (BHTs), counselors, and support staff to ensure the safety and well-being of unaccompanied immigrant children under age 18.
- Oversaw implementation of policies and procedures designed to prevent sexual abuse and exploitation, ensuring compliance with federal, state, and organizational standards.
- Conducted regular facility inspections and staff observations to verify adherence to child safety protocols and reporting requirements.
- Ensured all incidents, grievances, and safety concerns were promptly investigated, documented, and resolved according to PREA (Prison Rape Elimination Act) and Office of Refugee Resettlement (ORR) regulations.
- Coordinated and successfully completed multiple federal and state audits, maintaining full compliance and improving operational procedures.
- Provided training, coaching, and supervision to staff on trauma-informed care, professional conduct, and mandated reporting responsibilities.
- Collaborated with counselors, case managers, and medical personnel to ensure children’s physical, emotional, and developmental needs were met in a safe, supportive environment.
- Monitored staff performance, documentation, and incident reporting to promote accountability and continuous quality improvement.
Case Manager
Southwest Networks
01.2021 - 01.2023
- Provided case management services to adults diagnosed with Serious Mental Illness (SMI) in an outpatient behavioral health setting.
- Ensured members were connected to essential community resources and support services to promote stability, recovery, and independent living.
- Monitored member compliance with court-ordered treatment plans, including medication adherence, therapy attendance, and program participation.
- Conducted home visits and face-to-face meetings to assess member well-being, address barriers to treatment, and ensure safety in the community.
- Coordinated care among multidisciplinary teams including psychiatrists, counselors, nurses, and housing specialists to support holistic care.
- Assisted members in developing individualized service plans (ISPs) based on clinical needs, personal goals, and court requirements.
- Advocated for members’ rights and access to services such as housing, employment, education, and medical care.
Supervisor, Client Support Services
Chicanos Por La Causa
02.2018 - 01.2021
- Supervised a team of 30+ Behavioral Health Technicians (BHTs), ensuring consistent, high-quality client care and adherence to facility policies and procedures.
- Monitored daily operations to maintain a safe, structured, and therapeutic environment for clients and staff.
- Ensured clients’ physical, emotional, and treatment needs were met through ongoing support, communication, and coordination with clinical and medical teams.
- Provided leadership, guidance, and performance feedback to staff to promote accountability, professional growth, and compliance with treatment protocols.
- Responded to client crises and incidents, implementing appropriate interventions to maintain safety and emotional stability.
- Collaborated with counselors, nurses, and program directors to support individualized treatment plans and promote positive client outcomes.
- Conducted regular staff meetings and shift briefings to reinforce policy compliance and enhance team communication.
Education
Master of Public Administration (MPA) -
Grand Canyon University
01.2024
Bachelor of Arts - Political Science
Arizona State University
01.2019
Associate Degree - undefined
Gateway Community College
01.2015
High School Diploma -
San Luis High School
San Luis Arizona 05-2011
Skills
- Executive Leadership & Program Oversight
- Strategic Planning & Budget Management
- Multicultural Team Development
- Compliance & Risk Management
- Community Engagement & Stakeholder Relations
- Crisis Intervention & Trauma-Informed Care
- Clinical and Administrative Supervision
- Fluent in English and Spanish
- Microsoft Office Suite
- EHR Systems
- Google Workspace
- Crisis intervention
- Risk assessment
- Safety planning
- Trauma-informed care
- Emotional support
- Clinical documentation
- Regulatory compliance
- Staff supervision
- Incident reporting
- Training and development
- Budget management
- Case management
- Client advocacy
- Crisis de-escalation
- Clinical assessment
- Behavioral interventions
- Direct patient care
- HIPAA
- Medical recordkeeping
Certification
- Certified Cardiographic Technician
- CPR / First Aid
- Valid AZ Driver's License
Languages
Bilingual: Fluent in English and Spanish
Timeline
Program Director
Intermountain Healthcare
10.2024 - 10.2025
Prevention of Sexual Abuse Supervisor
Child Crisis Arizona
01.2023 - 09.2024
Case Manager
Southwest Networks
01.2021 - 01.2023
Mobile Crisis Counselor PRN
Empact La Frontera
01.2021 - Current
Supervisor, Client Support Services
Chicanos Por La Causa
02.2018 - 01.2021
Bachelor of Arts - Political Science
Arizona State University
Associate Degree - undefined
Gateway Community College
Master of Public Administration (MPA) -
Grand Canyon University
High School Diploma -
San Luis High School