Dependable professional with strong background installing, maintaining, and repairing systems and components. Maintains equipment safety and performance with in-depth inspections and corrections. Dedicated to quality and always professional.
Overview
22
22
years of professional experience
2005
2005
years of post-secondary education
Work History
Lead Fleet Service Technicians
City Of Tucson
Tucson
12.2022 - Current
Maintained and repaired municipal equipment to ensure operational efficiency.
Diagnosed mechanical issues using specialized tools and techniques.
Collaborated with city departments to address service requests effectively.
Trained new staff on safety protocols and equipment handling procedures.
Documented service activities and repair history for compliance records.
Implemented preventive maintenance schedules to reduce equipment downtime.
Assisted in developing standard operating procedures for service operations.
Maintained accurate records of service calls, repairs, and parts used.
Diagnosed problems and determined solutions for various customer issues.
Communicated with clients for outstanding customer service and to increase repeat business.
Performed onsite repair of equipment at customer locations.
Inspected equipment for proper operation and safety hazards prior to use.
Followed all safety protocols while performing work in potentially hazardous environments.
Responded quickly to emergency calls from clients needing immediate assistance.
Logged services performed in service ticket system.
Maintained certifications and completed training on systems and components.
Installed new systems according to manufacturer specifications.
Trained new team members on service processes to increase productivity.
Tested repaired items to ensure functionality before returning them to customers.
Tracked inventory used and notified supervisor about re-ordering needs.
Set up and operated mechanical and manual tools and equipment.
Handled yearly and preventive maintenance to keep vehicles in good working condition.
Provided training on the safe usage of equipment when needed.
Filled out work orders, repair logs and maintenance plans to document work completed.
Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
Estimated cost of labor and materials for projects and communicated value to clients.
Kept records of parts and equipment used in projects to update inventory.
Inventory on Commercial and passenger tires
Certified commercial and passenger tire TIA technician
Senior Fleet Services Technician
City Of Tucson
Tucson
02.2006 - 12.2022
Operated maintenance equipment for city infrastructure projects.
Conducted routine inspections of facilities and equipment.
Assisted in troubleshooting and repairing mechanical issues.
Collaborated with team members to complete service requests efficiently.
Maintained inventory of tools and supplies for operations.
Documented maintenance activities and reported safety concerns promptly.
Trained new technicians on standard operating procedures and safety protocols.
Ensured compliance with city regulations during maintenance activities.
Replaced defective components or parts as needed.
Utilized a variety of hand tools including soldering irons, screwdrivers, pliers, cutters, wire strippers and crimpers.
Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
Maintained records of repairs, calibrations, and tests performed on equipment.
Managed quality control and maintained high level of customer satisfaction.
Followed safety practices to safeguard against injury and damage to property.
Participated in training to maintain technical expertise and proficiency on applicable equipment.
Conducted preventive maintenance procedures according to established schedules.
Reviewed technical manuals and other documents related to product operation and maintenance requirements.
Tested and calibrated instruments to ensure accuracy and reliability of data.
Installed new components or replaced defective parts to restore functionality.
Completed scheduled appointments on time to drive quality service.
Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
Kept records of parts and equipment used in projects to update inventory.
Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
Ran tests on newly repaired machinery and equipment to confirm proper functionality.
Greased mechanical parts with lubrication to achieve smooth and regular functionality.
Estimated cost of labor and materials for projects and communicated value to clients.
Relayed important safety guidelines to clients to achieve thorough understanding of new equipment.
Inspected tires for wear, damage, and proper inflation.
Mounted and balanced tires using specialized equipment.
Repaired punctures and performed tire rotations efficiently.
Assisted customers with tire selection and recommendations.
Maintained clean and organized work area for safety compliance.
Collaborated with team members to streamline service processes.
Educated customers on tire maintenance and safety practices.
Performed tire rotations, mounts, and balancing on vehicles.
Performed minor repairs, such as valve stem replacements, on customer vehicles' tires.
Cleaned and maintained tire service bays to keep work areas organized.
Balanced and mounted new tires for customers, providing detailed breakdowns of services performed.
Used tools, parts and equipment to maintain and repair customer tires.
Checked tire inflation pressure on a regular basis and adjusted air pressure if needed.
Rotated tires and reset tire pressure monitoring systems.
Balanced wheels using electronic machines to ensure even tire wear.
Inspected tires for defects and wear, measured tread depth and determined need for replacement.
Removed old tires from rims using specialized tools such as bead breakers and tire irons.
Maintained cleanliness of work area at all times, including disposing of used parts properly in accordance with safety regulations.
Repaired punctures in tubeless tires by patching or plugging holes with rubber materials.
Adhered to all safety procedures when operating equipment such as lifts and hoists.
Maintained inventory by loading and unloading tire shipments.
Diagnosed and repaired tire and rim issues.
Examined tire sidewalls for signs of damage or excessive wear due to improper alignment or overloading of vehicle.
Provided advice to customers regarding proper maintenance of their vehicle's tires.
Inspected and organized tire inventories while performing routine stock assessments.
Planned work and determined appropriate tools and equipment.
Checked vehicle for leaks and topped off fluids.
Performed basic maintenance tasks such as oil changes, brake jobs and filter replacements.
Tested batteries, brakes, shocks, struts, suspension systems, exhausts system components and other parts related to tire installation process.
Upheld record accuracy by using work order reporting system.
Managed safe vehicle raising and lowering using hydraulic jacks.
Unbolted and removed wheels from vehicles with lug wrenches or other hand or power tools.
Completed tire rotations on diverse vehicle makes and models.
Removed and remounted wheels onto different types of vehicles.
Helped mechanics complete oil changes, parts replacements, and other repair or maintenance actions.
Located tire punctures by inspection or immersing inflated tires in water baths and observing air bubbles.
Used rubber cement to glue tire patches over ruptures in tire casings.
Drove to industrial sites to provide services or respond to emergency calls.
Contacted vendors to order or request quotes for specific tires and sizes.
Operating and maintaining service truck
Changing and repairing and replacing commercial truck tires and Heavy Equipment Tires
Maintaining fuel islands and fuel tanks weekly inspections
Certified TIA commercial tire service technician
Certified TIA Automotive tire service technician
Automotive Technician
Precision Toyota Of Tucson
Tucson
01.2004 - 02.2006
Performed routine maintenance on various Toyota models efficiently and accurately.
Maintained clean and organized work area to ensure safety and efficiency.
Replaced defective parts with new or reconditioned parts following manufacturers' instructions.
Performed routine maintenance including oil changes, tire rotations, and brake pad replacements.
Performed drive ability tests on vehicles after repairs were completed.
Tested automotive systems such as brakes, steering, suspension, transmission and engine performance.
Inspected vehicle engines and other components to identify potential issues.
Attended technical training courses when available to increase knowledge base.
Displayed excellent customer service skills when interacting with customers regarding their automotive needs.
Removed, replaced, balanced and rotated new or used tires to maintain on-road safety
Evaluated, repaired and aligned vehicle suspensions.
Adjusted headlights for proper alignment per customer request.
Checked vehicle mileage and determined necessary belts, fluids flushing or gasket replacements.
<ul>
<li>Operations Management Responsibilities:</li>
<li>Supervised a cross-functional team of over 40, including field technicians, logistics personnel, and customer service agents.</li>
<li>Developed and implemented SOPs that improved field installation efficiency by 30%.</li>
<li>Managed nationwide GPS device deployments for fleet clients, coordinating logistics, and resource allocation.</li>
<li>Maintained service-level agreements (SLAs) with clients, ensuring a 95%+ client satisfaction rate.</li>
<li>Monitored and managed the inventory of GPS tracking devices and installation equipment.</li>
<li>Generated and presented monthly operational performance reports to executive leadership.</li>
<li>IT Management Responsibilities:</li>
<li>Led the administration and technical maintenance of the Nsoroma GPS tracking platform (web and mobile).</li>
<li>Oversaw server infrastructure, software updates, and data security across internal systems.</li>
<li>Integrated third-party APIs into the company’s GPS platform for enhanced client reporting.</li>
<li>Provided tier-2 technical support for software and hardware issues, reducing resolution time by 40%.</li>
<li>Implemented cybersecurity protocols and backup solutions to secure client data.</li>
<li>Researched and deployed new GPS hardware models, reducing device failure rates by 25%.</li>
</ul> at NSOROMA GPS LTD<ul>
<li>Operations Management Responsibilities:</li>
<li>Supervised a cross-functional team of over 40, including field technicians, logistics personnel, and customer service agents.</li>
<li>Developed and implemented SOPs that improved field installation efficiency by 30%.</li>
<li>Managed nationwide GPS device deployments for fleet clients, coordinating logistics, and resource allocation.</li>
<li>Maintained service-level agreements (SLAs) with clients, ensuring a 95%+ client satisfaction rate.</li>
<li>Monitored and managed the inventory of GPS tracking devices and installation equipment.</li>
<li>Generated and presented monthly operational performance reports to executive leadership.</li>
<li>IT Management Responsibilities:</li>
<li>Led the administration and technical maintenance of the Nsoroma GPS tracking platform (web and mobile).</li>
<li>Oversaw server infrastructure, software updates, and data security across internal systems.</li>
<li>Integrated third-party APIs into the company’s GPS platform for enhanced client reporting.</li>
<li>Provided tier-2 technical support for software and hardware issues, reducing resolution time by 40%.</li>
<li>Implemented cybersecurity protocols and backup solutions to secure client data.</li>
<li>Researched and deployed new GPS hardware models, reducing device failure rates by 25%.</li>
</ul> at NSOROMA GPS LTD