Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jesus Serrano Hernandez

Tucson

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced with driving and utilizes efficient inventory management and timely delivery skills.

Overview

6
6
years of professional experience

Work History

Driver, Warehouse Orders

Independent Logistics
07.2024 - Current
  • Performed daily vehicle inspections, identifying potential issues before they escalated into costly repairs.
  • Maintained safe driving records by strictly following traffic rules and regulations.
  • Provided exceptional customer service at the point of delivery, addressing concerns and answering questions as needed.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Enhanced customer satisfaction with timely deliveries and professional communication during pickups and dropoffs.
  • Obtained signatures upon delivery completion, confirming receipt of goods by customers in a timely manner.
  • Delivered packages to customer doorsteps and business offices.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • No CDL required

Shift Lead Manager

Taco Bell
06.2020 - 06.2024
  • Coordinated shift workers for inventory receiving, auditing and restocking.
  • Directed and led employees and team members on effective operations, methods and procedures.
  • Upheld company standards and compliance requirements for operations.
  • Reinforced rules to promote superior employee performance.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Communicated with other shift managers to facilitate continuum of customer service.
  • Documented receipts, employee hours and inventory movement.
  • Delegated work to staff, setting priorities and goals.

Factory Worker

Alejandro's Tortilla Factory
10.2021 - 12.2021
  • Maintained neat, organized and clean work areas to avoid safety concerns or production delays.
  • Assisted processes for maintaining equipment cleanliness and safe operations according to company policies and procedures.
  • Sorted and packaged products to prepare for processing or shipment.

Team Member

Marshalls & HomeGoods
05.2019 - 08.2019
  • Developed positive customer relationships through friendly greeting and excellent service.
  • Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
  • Built and maintained working relationships with peers and upper management.
  • Assisted newly hired team members by explaining company procedures and safety requirements.

Education

High School Diploma -

Alta Vista High School
Tucson, AZ
05.2020

Skills

  • Flexible Schedule
  • Opening and Closing Procedures
  • Decision Making
  • Mentoring and Coaching
  • Interpersonal Skills
  • Positive attitude
  • Valid Driver's license
  • Safe driving record
  • Map reading and navigation skills
  • Team Building
  • Goal Setting
  • Team Leadership
  • Heavy lifting
  • Warehouse safety

Languages

Spanish
Professional

Timeline

Driver, Warehouse Orders

Independent Logistics
07.2024 - Current

Factory Worker

Alejandro's Tortilla Factory
10.2021 - 12.2021

Shift Lead Manager

Taco Bell
06.2020 - 06.2024

Team Member

Marshalls & HomeGoods
05.2019 - 08.2019

High School Diploma -

Alta Vista High School

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Jesus Serrano Hernandez