Jesus Daniel Magana
1451 E Lopez St. San Luis
Summary
Motivated and detail oriented professional with a background in financial services and data analysis, seeking to leverage strong organizational, communication, and customer service skills to excel as a Mission Support Assistant and contribute to the success of CBP in keeping our borders safe.
Overview
4
4
years of professional experience
Work History
Technician-40 Hours Weekly/$50,460 Annually
Customs and Border Protection
San Luis
09.2025 - Current
- Processes complex data, including permit entries and cargo manifests into automated systems and verifies documentation, applies tariffs and calculates duties or taxes.
- Supported CBP Officers and Agricultural Specialists in inspecting and analyzing passengers, baggage, and cargo to enhance security and compliance.
- Coordinated with peers to maintain and monitor equipment functionality, ensuring operational readiness and efficiency.
- Managed mailroom operations, facilitated uniform distributions, onboarded new employees, and operated cashier windows to ensure accurate collection of penalty payments and fees.
Risk Coordinator-40 Hours Weekly/$52,000 Anually
Capital One
Remote
03.2025 - 06.2025
- Developed and implemented collection strategies to improve payment recovery processes, maintaining accurate internal records.
- Resolved account issues promptly, contributing to improved customer satisfaction.
- Educated customers on available resources and programs that assisted them in managing outstanding debts effectively.
- Delivered high-volume frontline support by phone, ensuring clear and confidential service to clients and internal departments.
Personal Banker-40 Hours Weekly/$48,000 Annually
Wells Fargo
Yuma
03.2024 - 12.2024
- Analyzed client financial situations to ensure compliance with banking regulations and provide tailored recommendations based on current industry trends.
- Streamlined client onboarding processes through coordination with cross-functional teams, enhancing client experience and reducing wait times.
- Facilitated client account inquiries and transaction processing to enhance overall customer satisfaction.
- Maintained accurate records of transactions and client interactions.
Data Coach-40 Hours Weekly/$38,000 Anually
Educational Services Inc.
Yuma
09.2023 - 05.2024
- Coached individuals to improve analytical skills, enabling better data-driven decision making.
- Created training materials to increase staff data literacy, fostering a culture of informed analysis.
- Collaborated with departments to identify data needs and reporting requirements.
- Updated and organized records of student assessments, ensuring accurate tracking of performance metrics.
Teller-40 Hours Weekly/$42,000 Anually
1st Bank Yuma
Yuma
05.2022 - 09.2022
- Assisted customers with account inquiries and banking services, ensuring accurate and timely support.
- Processed customer transactions accurately and efficiently at financial institution.
- Promoted bank products and services, increasing customer engagement and satisfaction.
- Implemented security protocols, safeguarding customer information and assets against potential threats.
Education
Certification - Medical Coding And Billing
College of Health Careers
Somerton, AZ10-2012
High School Diploma -
San Luis High School
San Luis, AZ05-2011
Skills
- Technical troubleshooting
- Database management
- Security compliance
- Customer service
- Detail orientation
- Team collaboration
- Adaptability
- Written communication
Languages
English
Professional
Spanish
Professional
Timeline
Technician-40 Hours Weekly/$50,460 Annually
Customs and Border Protection
09.2025 - Current
Risk Coordinator-40 Hours Weekly/$52,000 Anually
Capital One
03.2025 - 06.2025
Personal Banker-40 Hours Weekly/$48,000 Annually
Wells Fargo
03.2024 - 12.2024
Data Coach-40 Hours Weekly/$38,000 Anually
Educational Services Inc.
09.2023 - 05.2024
Teller-40 Hours Weekly/$42,000 Anually
1st Bank Yuma
05.2022 - 09.2022
Certification - Medical Coding And Billing
College of Health Careers
High School Diploma -
San Luis High School