Jeyran Hasanova
Baku, Yasamal, Alibay Huseynzade 64
Summary
Motivated professional with nearly four years of experience in the banking and service sectors as a Customer Service Specialist. After gaining valuable expertise in financial services and client relations, I decided to transition my career path into the field of UI/UX design. Currently focused on developing strong design and user experience skills, with a commitment to delivering intuitive, user-friendly digital solutions.
Overview
8
8
years of professional experience
Work History
Customer Service Specialist
Industrial Bank of Azerbaijan
06.2021 - 07.2022
- Investigated and resolved customer issues, ensuring timely and effective solutions.
- Assisted legal entities and individual entrepreneurs with a wide range of banking operations.
- Executed domestic and international payment orders with accuracy and compliance to regulations.
- Prepared and registered loan agreements, ensuring proper documentation and adherence to bank policies.
Community Development Specialist
Azerbaijan Community Development Company
04.2016 - 12.2019
- Established primary contact with communities, ensuring maximum engagement and effective use of local resources.
- Conducted surveys and gathered relevant data to identify community needs and problems.
- Facilitated active community contribution in development initiatives and activities.
- Prepared payment orders for bank transfers from communities and managed all necessary documentation to support business processes.
Intern in Customer Relations Department
Baku Sewing House
01.2015 - 04.2015
- Supported quality control by inspecting finished products for defects.
Education
Some College (No Degree) - UI/UX Design
Code Academy
08-2025
Web Development
ATL Academy
05-2023
MBA - Securities Managements
Azerbaijan State University of Economics
07-2020
Bachelor - Commodity Expertise And Marketing
Azerbaijan State University of Economics
06-2016
Skills
- Good communication skills
- Teamwork and collaboration
- Researching
- User experience design
- Prototyping tools
- UI design principles
- Design thinking
- Front-end development (HTML/CSS)
Languages
Azerbaijani
First Language
English
Upper Intermediate (B2)
B2
Russian
Upper Intermediate (B2)
B2
Timeline
Customer Service Specialist
Industrial Bank of Azerbaijan
06.2021 - 07.2022
Community Development Specialist
Azerbaijan Community Development Company
04.2016 - 12.2019
Intern in Customer Relations Department
Baku Sewing House
01.2015 - 04.2015
Some College (No Degree) - UI/UX Design
Code Academy
Web Development
ATL Academy
MBA - Securities Managements
Azerbaijan State University of Economics
Bachelor - Commodity Expertise And Marketing
Azerbaijan State University of Economics
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