Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Jezelle Carbajal

Peoria

Summary

Dynamic professional with a proven track record at Amazon, excelling in customer service and safety compliance. Expertise in team leadership and conflict resolution enhances operational efficiency and fosters positive relationships. Committed to performance improvement through strong communication skills, driving team success and elevating customer satisfaction.

Overview

2
2
years of professional experience

Work History

Floor Associate

Walmart
Peoria
03.2023 - 07.2025
  • Monitored store traffic and responded promptly to customer inquiries and complaints.
  • Stocked shelves with merchandise according to company guidelines.
  • Greeted customers and answered their questions about product availability, prices, and use.
  • Operated machinery such as pallet jacks or forklifts in accordance with safety protocols.
  • Maintained high standards of customer service during all interactions.
  • Processed payments for purchases using cash registers or point-of-sale systems.
  • Assisted customers with locating merchandise in the store.
  • Ensured that aisles were neat, clean, and free from hazards at all times.
  • Organized displays to attract customers and promote sales.
  • Engaged positively with each customer, providing professional, and polite support for sales and service needs.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.

Manager

Ross Dress for Less
Goodyear
05.2023 - 06.2025
  • Formulated and executed strategies that enhanced customer satisfaction and loyalty.
  • Guided employees through conflict resolution by clarifying company policies and procedures.
  • Evaluated team members' skillsets to allocate tasks for maximum efficiency.
  • Provided leadership during organizational changes and crisis situations.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Established processes to ensure efficient workflow throughout the organization.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Managed cash register operations to ensure accurate transaction processing and customer satisfaction.

Seasonal Fullfillment Associate

Amazon
Glendale
12.2024 - 03.2025
  • Managed multiple tasks simultaneously while maintaining attention to detail.
  • Ensured compliance with company safety regulations at all times while on the job.
  • Collaborated effectively with team members to ensure seamless operations.
  • Ensured attentiveness to instructions and directives.
  • Operated machinery and scanners efficiently to ensure seamless fulfillment processes.

Education

High School Diploma -

Raymond S Kellis High School
Glendale, AZ
05-2024

Skills

  • Customer service and support
  • Cash handling and inventory management
  • Team leadership and employee training
  • Conflict resolution and problem solving
  • Time management and workflow management
  • Safety compliance and performance improvement
  • Communication skills and customer interaction
  • Data collection and analysis
  • Relationship building and management support

Languages

English
Professional
Spanish
Professional

References

References available upon request.

Timeline

Seasonal Fullfillment Associate

Amazon
12.2024 - 03.2025

Manager

Ross Dress for Less
05.2023 - 06.2025

Floor Associate

Walmart
03.2023 - 07.2025

High School Diploma -

Raymond S Kellis High School

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Jezelle Carbajal