Jezelle Olivares
Phoenix
Summary
Dynamic legal assistant/paralegal with proven expertise in legal document preparation and critical thinking, honed at Kelly & Lyons. Excelled in client service, enhancing satisfaction through efficient case management and litigation support. Skilled in Microsoft Office, adept at learning new processes quickly. Demonstrated ability to maintain confidentiality and streamline operations, significantly improving communication and client outcomes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Legal Assistant/Paralegal
Kelly & Lyons
03.2022 - 04.2023
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
Legal Assistant
Provident Law
04.2023 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
RX Clerk
Safeway Pharmacy
10.2022 - 07.2023
- Verified prescription information prior to entry into pharmacy computer system.
- Streamlined pharmacy operations by maintaining a clean and organized work environment.
- Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
- Safeguarded patient privacy by maintaining strict adherence to HIPAA regulations during all customer interactions.
- Maintained accurate records of drug inventory and orders for pharmacy customers.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Trained new employees on pharmacy procedures, policies, and safety protocols to ensure consistent quality across the team.
- Established and maintained patient profiles, updating organizational database with current information.
Customer Service Representative
Above All Insurance Agency
02.2019 - 03.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Assistant Manager
The Boozy Breakfast Bar
04.2020 - 08.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Education
Bachelor of Arts And Sciences - Justice Studies/criminal Justice/ Minor in PoliSci
Arizona State University
Tempe, AZ05.2024
High School Diploma -
Pinnacle High School
Paradise Valley, AZ05.2020
Skills
- Fast Learner
- Microsoft Office
- File Organization
- Legal Document Preparation
- Legal Research
- Document Preparation
- Document filing
- Legal/Court Processes
- Client service and support
- Case Management
- Litigation Support
- Critical Thinking
Certification
Certificate in Socio-Legal Studies
Languages
Spanish
Native or Bilingual
Timeline
Legal Assistant
Provident Law
04.2023 - Current
RX Clerk
Safeway Pharmacy
10.2022 - 07.2023
Legal Assistant/Paralegal
Kelly & Lyons
03.2022 - 04.2023
Assistant Manager
The Boozy Breakfast Bar
04.2020 - 08.2023
Customer Service Representative
Above All Insurance Agency
02.2019 - 03.2022
Certificate in Socio-Legal Studies
Bachelor of Arts And Sciences - Justice Studies/criminal Justice/ Minor in PoliSci
Arizona State University
High School Diploma -
Pinnacle High School
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