Jezra Fuentes

• Conducted intake interviews and reviewed evaluations to determine client needs.
• Assessed client situations to identify appropriate resources and solutions.
• Coordinated care plans for clients with complex needs to ensure comprehensive support.
• Developed training materials for staff on best practices in case management.
• Maintained accurate documentation of client interactions and services provided.
• Collaborated with healthcare providers to ensure integrated care delivery.
• Oversaw intern training and development to enhance team capabilities.
• Managed monthly reporting and coordinated with insurance companies for authorizations.

• Supervised direct client care for adolescent girls aged 10-18 in residential group home.
• Participated in trauma-informed care and therapeutic interactions to support emotional well-being.
• Documented objectives and progress according to program requirements to ensure compliance.

• Operated cash register while ensuring cleanliness and stock levels in restaurant.
• Delivered exceptional customer service to elevate guest experiences.
• Resolved guest inquiries and complaints with promptness and professionalism.

• Assisted digital team with administrative and content creation tasks, including data cleaning.
• Drafted copy for dozens of social media posts, aligning with campaign messaging.
• Designed diverse social media graphics using Adobe Photoshop and Canva.
• Analyzed social media performance data via Google Sheets to enhance content strategies.
• Developed engaging content for social media channels to boost voter awareness.
• Researched policy issues to deliver informed recommendations for campaign strategies.

• Merchandised the sales floor to optimize sales, resulting in a 19% increase in sales post-lockdown.

Collaborated with organization leadership to strategize weekly schedules.

• Developed and executed social media strategies to enhance political engagement.
• Created and scheduled consistent content across multiple platforms.
• Analyzed social media metrics to evaluate campaign performance and audience interaction.