Jill Canada
Glendale, Arizona, United States
Summary
Results-driven claims professional with strong analytical skills and keen eye for detail. Adept in processing claims efficiently while ensuring accuracy and compliance with regulations. Known for fostering team collaboration and adapting to changing requirements seamlessly. Dependable, focused, and skilled in conflict resolution and customer service.
Overview
10
10
years of professional experience
Work History
Claims Associate
Turo Inc
03.2024 - 12.2024
- Worked productively in fast-moving work environment to process large volumes of claims.
- Maintained up-to-date knowledge of industry regulations, ensuring compliance in all aspects of claims handling.
- Managed high-volume claim caseloads, ensuring accurate documentation and adherence to company policies.
- Improved team performance by providing ongoing training and support for Claims Associates on best practices and procedures.
- Posted payments to accounts and maintained records.
- Developed positive relationships with clients, fostering trust and open communication during the claims process.
- Provided exceptional customer service by addressing inquiries promptly and resolving issues professionally.
Auto Claims Adjuster
CSAA Insurance Group
06.2023 - 01.2024
- Acted as a reliable point of contact for customers throughout the claims process, addressing their concerns with empathy and professionalism.
- Assessed complex claims and accurately determined value of damages.
- Demonstrated expert knowledge of auto insurance policies and coverages, allowing for accurate assessment of damages and appropriate claim payouts.
- Utilized strong negotiation skills to settle disputed liability cases in a fair and reasonable manner, ultimately minimizing company exposure to financial risk.
- Reviewed police reports, photographs and other documentation to gain complete understanding of accident.
- Maintained strong relationships with key stakeholders such as adjusters, agents, repair facilities, medical providers, and legal representatives for seamless collaboration throughout the claims process.
Property Damage Claims Administrator
Cox Communications
05.2015 - 03.2023
- Reduced claim processing time by streamlining workflows and implementing efficient practices.
- Stayed updated with industry regulations, ensuring compliance in all claim-handling procedures.
- Ensured timely claim payments by diligently monitoring deadlines and following up on outstanding documents.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate claim information.
- Managed a high volume of daily claims, consistently meeting deadlines without compromising attention to detail or accuracy.
- Supported continuous improvement efforts by identifying opportunities for process enhancements in the claims handling process.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Investigated, evaluated and adjusted multi-line claims in accordance with standards and laws.
Education
High School Diploma -
Mankato West High School
Mankato, MNSkills
- Claims processing
- Data integrity
- Critical thinking
- Claims investigation
- Policy interpretation
- Coverage determination
Timeline
Claims Associate
Turo Inc
03.2024 - 12.2024
Auto Claims Adjuster
CSAA Insurance Group
06.2023 - 01.2024
Property Damage Claims Administrator
Cox Communications
05.2015 - 03.2023
High School Diploma -
Mankato West High School
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