Jillian De Rosa
Phoenix
Summary
Dynamic team leader and customer service aficionado with proven sales expertise and a track record of enhancing customer satisfaction at Barros Pizza. Skilled in cash handling and Microsoft Office, adept at fostering teamwork and maintaining a goal-oriented focus. Demonstrates exceptional adaptability and a commitment to workplace safety, driving positive outcomes and maintaining a professional demeanor.
Overview
2
2
years of professional experience
Work History
Floor Staff Member
As You Wish
09.2021 - 04.2022
- Assisted with store opening and closing procedures, ensuring thorough preparation for each day''s business activities.
- Utilized strong communication skills when interacting with both customers and colleagues, effectively conveying relevant information as necessary for successful daily operations.
- Provided friendly greetings upon customer entry, creating a welcoming atmosphere within the establishment from the outset of each visit.
- Maintained a positive attitude throughout each shift, effectively navigating challenges and fostering a pleasant work environment for both staff and customers.
- Resolved customer complaints professionally and courteously, ensuring a positive resolution that maintained customer loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Contributed to sales growth by actively engaging with customers and promoting store promotions or special offers.
Seasonal Worker
Whole Food Market
01.2021 - 04.2021
- Developed strong relationships with coworkers through effective communication skills, fostering teamwork within our group.
- Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy holiday season.
- Handled high-pressure situations effectively by remaining calm and focused during peak seasonal times, allowing for the swift resolution of customer inquiries and concerns.
- Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.
- Enhanced customer satisfaction by providing efficient and friendly service during peak holiday seasons.
- Completed cashier duties efficiently, ensuring accurate transactions and a pleasant checkout experience for customers.
- Assisted with the setup and takedown of promotional displays, contributing to an increase in overall seasonal sales.
Counter Staff Member
Barros Pizza
11.2019 - 02.2020
- Assisted in inventory management for optimal product availability and minimized waste.
- Enhanced customer satisfaction by providing friendly and efficient service.
- Collaborated with team members to provide seamless service during rush hours.
- Monitored equipment maintenance needs and reported issues promptly for timely repairs or replacements.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Education
Associate of Arts - Fine Art
Paradise Valley Community College
Phoenix, AZ05.2025
Laser Esthetician Certification -
National Laser Institute
Scottsdale, AZ11.2021
High School Diploma -
Pinnacle High School
Phoenix, AZ05.2017
Skills
Workplace Safety
Attention to Detail
Team Leadership
Cash handling expertise
Strong teamwork
Customer Service
Decision-Making
Goal-Oriented
Sales expertise
Reliable and Responsible
Adaptable and Flexible
Computer Proficiency and Microsoft Office
Timeline
Floor Staff Member
As You Wish
09.2021 - 04.2022
Seasonal Worker
Whole Food Market
01.2021 - 04.2021
Counter Staff Member
Barros Pizza
11.2019 - 02.2020
Associate of Arts - Fine Art
Paradise Valley Community College
Laser Esthetician Certification -
National Laser Institute
High School Diploma -
Pinnacle High School
Similar Profiles
Brianna FoxxBrianna Foxx
Sales Associate at As You WishSales Associate at As You Wish
Lily JobsonLily Jobson
Team Member at As You WishTeam Member at As You Wish
Sandra VegaSandra Vega
Sales Associate at As You WishSales Associate at As You Wish