Jillian Galvan

Dynamic healthcare leader with a proven track record at Southeast Valley Gastroenterology, excelling in staff training and regulatory compliance. Achieved a remarkable reduction in abandonment calls from 40% to 14% through innovative process development. Skilled in effective communication and clinical leadership, fostering a culture of excellence and teamwork.

• Southeast Valley Gastroenterology (SEVG), Operations Manager, 05/24, Current, SEVG is an established eight Physicians & fourteen Physician Assistant gastroenterology practice. I am responsible for overseeing the day-to-day operations with two different departments. My main goal is to support and maintain a work environment that embodies professional excellence, teamwork, integrity, mutual respect and confidentiality. I collaborate with providers, staff and leadership to obtain feedback on policies, procedure, guidelines related to the department. I also monitor performances, manage staff schedules, provide training & ensure compliance with regulations.
• Avamere Rehabilitation of Cascade Park, Medical Records Director, 11/17, 09/23, Managed the medical records department, while providing support to Physicians and staff. I established and uphold procedures to be followed in collections, coding, & filing health information. I create & uphold an atmosphere of warmth, patience and a calm, cheerful environment.

Help ensure that the organization is on track with goals and performance metrics, Setting clear expectations, provide regular feedback, & evaluate employee performances, Daily accountability, helps create staff engagement and empowerment, Plan, direct, and evaluate the day-to-day operational process & staff schedules for intake and medical records department, Oversee daily staff & development operations, Lead a team to resolve customer issues and ensure customer satisfaction, Report, investigate and resolve customer request and complaints, Establish expectations and model behaviors that demonstrate service excellence, Leadership qualities, Strong communication skills, clearly communicate expectations, Ability to delegate task & conflict resolution skills, Adaptability, organized, problem solving, effective and strategic, Active listening and positive attitude, Excellent project skills, focused on continual process improvement, Superior attention to detail & proven ability to multitask