Jimmy Steward
Tolleson
Summary
Dynamic professional with a proven track record in customer service and cash handling, demonstrated during my tenure at Loves Travel Stop. Excelled in building customer rapport and resolving issues, enhancing customer loyalty. Skilled in teamwork and effective communication, I consistently contribute to positive outcomes and increased sales revenue.
Overview
12
12
years of professional experience
Work History
Sales Associate
Loves Travel Stop
02.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Cashier
Walmart
06.2013 - 07.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Customer Service Representative
Lowes Distribution Center
05.2020 - 12.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Customer Service Representative
Wonders of Wildlife National Museum & Aquarium
04.2018 - 01.2019
Education
High School Graduate -
Academy Del Sol
Alamogordo, NM03.2013
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Exceptional customer service
- Outgoing personality
- Cash handling
- Money handling
- Flexible schedule
- Verbal/written communication
- Cash register operation
- Cash handling accuracy
- Store opening and closing
- Payment processing
- Building rapport
- Policy and procedure adherence
- Self-checkout assistance
- Friendly and outgoing
- Customer engagement
- Calm demeanor
- Service oriented
Timeline
Sales Associate
Loves Travel Stop
02.2023 - Current
Customer Service Representative
Lowes Distribution Center
05.2020 - 12.2022
Customer Service Representative
Wonders of Wildlife National Museum & Aquarium
04.2018 - 01.2019
Cashier
Walmart
06.2013 - 07.2021
High School Graduate -
Academy Del Sol
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