Jiquila Tarvin
Laveen
Summary
Results-driven professional with a commitment to organization and teamwork. Demonstrates outstanding customer service and communication abilities, enhancing interactions with both coworkers and clients. Detail-oriented with a proven track record of completing tasks efficiently and effectively with minimal oversight.
Overview
11
11
years of professional experience
Work History
Environmental Services Housekeeper
Xanitos
01.2025 - 08.2025
- Disinfected public areas frequently and provided spot cleaning to maintainclean, welcoming atmosphere.Cleaned and maintained all patient rooms, bathrooms, corridors, officesand other assigned areas according to established procedures.Wiped down surfaces and refilled soap and hand sanitizer to preventspread of germs.Handled, mixed and stored chemical cleaners in compliance with safetyrequirements and standard operating procedures.Completed in-depth restroom cleanings to sanitize partitions, decorations,sinks, counters and mirrors.Performed daily cleaning tasks such as dusting, mopping floors,vacuuming carpets, emptying wastebaskets, scrubbing toilets and sinks.
Caregiver/Driver
Pathway to hope homes
11.2020 - 12.2024
- Assists residents with activities of daily living, drive or escort the client to appointments, stores, religious services, and activities
- Monitor medications
- Perform 'light' housekeeping tasks, remain alert to changes in the client's health, provide companionship
- Maintained a clean environment for patients by following proper infection control protocols
- Assisted residents in and out of bed and wheelchairs, using safe lifting and transferring techniques
- Provided compassionate care to elderly patients, adapting to their individual needs and preferences
Fraud Prevention Analyst
Macy's
02.2016 - 09.2020
- Responsible for more involved research and analysis of account activity to assess levels of risk and fraud type
- Reviewed customer accounts for the prevention and detection of possible fraud
- Received 100+ incoming calls and made 50+ outgoing calls regarding internet orders, mail and phone orders, and adjust account information updates
- Responded quickly to inquiries from law enforcement agencies regarding potential cases of fraud
- Utilized analytical tools to monitor suspicious activity and detect patterns of fraud
- Advised senior management on changes that need to be made in order to improve anti-fraud measures within the organization
- Maintained detailed records of all investigations conducted including documentation of evidence collected
Credit Card Customer Service Representative
Wells Fargo
01.2015 - 2016
- Enhanced customer satisfaction by efficiently addressing and resolving credit card issues.
- Received inbound customer calls related to credit and accounts receivable.
- Identified opportunities for upselling or cross-selling additional products based on customer needs analysis during calls.
- Collaborated with other team members to streamline internal processes, enhancing overall efficiency within the department.
Education
Bachelor of Arts (B.A.) - Clinical Medical Assisting Candidate
University of Phoenix
Phoenix, AZHigh School Diploma -
Agua Fria High School
Avondale, AZSkills
- Typing speed of 40 wpm
- High-volume call handling
- Exceptional customer service
- Dependability and attention to detail
- Punctuality
- Microsoft Office proficiency
- Excel expertise
- Word processing skills
- PowerPoint presentations
- Caregiving experience
- Home care support
- Customer service excellence
- Driving capabilities
- Communication skills
- Custodial expertise
- Janitorial services
- Teaching experience
- Cleaning proficiency
- Aviation knowledge
- Hospitality experience
Personal Information
Timeline
Environmental Services Housekeeper
Xanitos
01.2025 - 08.2025
Caregiver/Driver
Pathway to hope homes
11.2020 - 12.2024
Fraud Prevention Analyst
Macy's
02.2016 - 09.2020
Credit Card Customer Service Representative
Wells Fargo
01.2015 - 2016
Bachelor of Arts (B.A.) - Clinical Medical Assisting Candidate
University of Phoenix
High School Diploma -
Agua Fria High School
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