Joan Manuel Ramos Yambay
MESA
Summary
Skilled and energetic server with 2 years of experience and 3 years of experience in front of house and back of house operations. Strong communication and interpersonal skills with ability to multitask on a high-pressure environment guaranteeing smooth restaurant operations between front and back of house. Skilled in various aspects of restaurant operations, including food preparation, inventory management, and team leadership. Strong communication and interpersonal skills, ensuring effective collaboration with both staff and customers. Demonstrated ability to handle high-pressure situations with efficiency. Committed to maintaining cleanliness, hygiene, and quality standards in all aspects of restaurant operations. Bilingual: Fluent in English and Spanish.
Overview
5
5
years of professional experience
Work History
Breakfast Server
Bisbee cafe
12.2024 - Current
- Accommodated a steady flow of guests by effectively de-escalating and solving conflicts that arose in a professional and organized manner, increasing customer satisfaction
- Prepared and served specialty coffee drinks and teas including espresso, cappuccino, macchiato and chai latte
- Enhanced guest experience by providing knowledge insights into the menu items and substitutions
- Worked collaboratively with the culinary staff by handling expo line, carrying 4 plates at a time and manicuring tables, lowering food delivery time and increasing table turnover rate, ensuring a smooth breakfast service
Hotel Server
Barnwood/Great Wolf Lodge
12.2024 - Current
- Provided an impeccable service by cultivating a welcoming atmosphere and a positive attitude in a family oriented environment
- Consistently exceeded sales targets by up-selling side dishes and drinks based on guests interests increasing customer satisfaction
- Certified on food handling with ServSafe, ensuring guest safety on their dietary restrictions and specific diet plans
Server/Bartender
Rancho De Tia Rosa
05.2023 - 09.2024
- Upselling appetizers and house cocktails based on the diners interests while quickly developing a relationship with customers, serving up to 7 tables or 30 guests at the same time
- Received multiple positives guest reviews in providing warmth, close up and personal service, averaging a tip percentage of 22%
- Helped management and kitchen staff by preparing dishes and greatly reducing orders delivery time while serving 5+ tables at the same time
- Cross-trained in all restaurant positions including kitchen, dishwasher, host and busser, leading restaurant operations when management wasn’t available and helping the entire restaurant staff
Line Cook
Canyon Star Steakhouse
01.2023 - 05.2023
- Prepare and cook high-quality steaks and seafood dishes to order, ensuring maximum flavor and presentation
- Managed inventory and restocked supplies to ensure the kitchen’s smooth operation
- Work efficiently and under pressure in a fast-paced environment
Line Cook
Piante Pizzeria
04.2020 - 12.2020
- Cutting, chopping, marinating, and cooking various ingredients needed for service
- Baking of pizzas, preparation of salads and various other items on the menu efficiently in order to fulfill the demand of incoming orders
- Cleaning work area, washing dishes, sanitizing equipment, and following proper food handling procedures at all times
Busser/Food runner
Flip Side
04.2020 - 12.2020
- Clearing, sanitizing and resetting tables as soon as customers leave to ensure constant flow of diners
- Delivering food orders from the kitchen to customers rapidly ensuring presentation on a 3 stories restaurant
- Assisting servers by refilling beverages, running drinks from the bar and food with the kitchen and ensuring customer satisfaction
Host
Flip Side
04.2020 - 12.2020
- Greeted guests in a friendly fashion while creating a first good impression and providing casual conversation promoting great dining experience
- Managing reservations and phone calls while keeping a well-organized system to optimize dining flow
- Collaborating with wait staff to address guest specific requirements and managed seating while making sure not to overload the servers and distributing work evenly
Cook
Vail Resorts
01.2020 - 04.2020
- Preparing various items like burger, sandwiches, tacos, grilled chicken among others according to the restaurant’s recipes and standards
- Keep kitchen area cleaned and organized in order to ensure efficiency and food safety
- Communicate efficiently with team members to accurately prepare orders and ensure a safe working environment
Education
Bachelor’s - Mechanical Engineering
University ESPOL
01.2016
Highschool Diploma - Basic math and physics
School “Teniente Hugo Ortiz Garces”
04.2025
Skills
- Fluency in English
- Fluency in Spanish
- Food handling
- Alcohol handling
- Exceptional communication skills
- Interpersonal skills
- Multitasking
- Problem solving
- Teamwork
- Attention to detail
- Excellent memory
- Ability to work efficiently under pressure
- Inventory control
- Knowledge of food safety
- Knowledge of sanitation practices
Timeline
Breakfast Server
Bisbee cafe
12.2024 - Current
Hotel Server
Barnwood/Great Wolf Lodge
12.2024 - Current
Server/Bartender
Rancho De Tia Rosa
05.2023 - 09.2024
Line Cook
Canyon Star Steakhouse
01.2023 - 05.2023
Line Cook
Piante Pizzeria
04.2020 - 12.2020
Busser/Food runner
Flip Side
04.2020 - 12.2020
Host
Flip Side
04.2020 - 12.2020
Cook
Vail Resorts
01.2020 - 04.2020
Highschool Diploma - Basic math and physics
School “Teniente Hugo Ortiz Garces”
Bachelor’s - Mechanical Engineering
University ESPOL
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