Joan Rafail
Self Employed
Phoenix
3
Languages
1
Certification
5
years of professional experience
Dedicated customer service professional with experience in customer service, operations, and administrative support. Skilled in resolving customer concerns, communicating effectively, multitasking, and maintaining accuracy in fast-paced environments. Committed to delivering exceptional service, working collaboratively with teams, and creating positive experiences while maintaining professionalism and attention to detail.
Work History
Customer Service Specialist
2 Years 5 Months- Managed customer inquiries, order-related questions, and client communication through a Shopify online store and social media platforms.
- Provided timely and professional support regarding products, pricing, revisions, and order updates.
- Resolved customer concerns with empathy, ensuring positive customer experiences and long-term client relationships.
- Maintained organized customer records, tracked customer requests, and followed up to ensure timely issue resolution.
- Built and maintained a loyal customer base of more than 900 active customers through responsive communication and high-quality service.
- Collaborated directly with customers to understand their needs and provide personalized recommendations and solutions.
- Managed multiple customer requests, projects, and deadlines efficiently in a fast-paced environment.
- Used customer feedback and analytics to improve service quality, customer satisfaction, and client retention.
Behavior & Health Technician
9 Months- Provided compassionate and professional support while maintaining a safe and respectful environment.
- Communicated effectively with clients, families, and multidisciplinary team members.
- Documented observations, incidents, and daily activities accurately while maintaining confidentiality.
- De-escalated challenging situations using patience, active listening, and conflict-resolution techniques.
- Responded calmly and efficiently in emergency situations by following established safety procedures.
- Collaborated with healthcare professionals to support individualized care plans.
- Maintained accurate documentation and complied with company policies and safety standards.
Autonomous Vehicle Operations Specialist Adecco
2 Years 3 Months- Operated, monitored, and supported autonomous vehicle operations while maintaining strict safety standards and company procedures.
- Coordinated daily fleet deployment, vehicle readiness, and shift transitions to ensure efficient operations.
- Monitored live vehicle performance, responded to system alerts, and documented operational events accurately.
- Conducted pre-trip and post-trip vehicle inspections to verify operational readiness and identify potential issues.
- Collaborated with engineering, operations, and support teams to troubleshoot issues and improve overall fleet performance.
- Maintained accurate operational records, reports, and documentation while ensuring compliance with company policies.
- Demonstrated strong attention to detail, problem-solving, and sound decision-making in fast-paced, high-pressure environments.
- Communicated effectively with cross-functional teams to support safe, efficient, and reliable daily operations.
Server / Bartender / Hostess
6 Months- Delivered exceptional customer service in a fast-paced, high-volume restaurant environment.
- Greeted guests, managed seating, and ensured a welcoming dining experience.
- Processed cash and credit card transactions accurately using POS systems.
- Resolved customer concerns professionally to maintain guest satisfaction.
- Worked collaboratively with kitchen and front-of-house staff to provide efficient service.
- Prioritized multiple tables and customer requests while maintaining accuracy and professionalism.
Education
No Degree - Information Technology Coursework
Skills
Customer Service
Verbal & Written Communication
Conflict Resolution
Problem Solving
Team Collaboration
Multitasking
Attention to Detail
Data Entry & Documentation
Microsoft Office (Word
Excel
Outlook)
Time Management
Certification
- National CPR Foundation — CPR / AED / First Aid Certification
- Google — Satisfaction Guaranteed: Develop Customer Loyalty Online
- Google — From Likes to Leads: Interact with Customers Online
- Google — Make the Sale: Build, Launch, and Manage E-Commerce Stores
- California Institute of the Arts — Fundamentals of Graphic Design
- Google — Attract and Engage Customers with Digital Marketing
- Google — Think Outside the Inbox: Email Marketing
- Google — Assess for Success: Marketing Analytics and Measurement
- Meta — Introduction to iOS Mobile Application Development
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
French
Full Professional
Timeline
Customer Service Specialist
Self Employed
01.2024 - 06.2026Read More
Behavior & Health Technician
Youth Development Institution
07.2023 - 04.2024Read More
Autonomous Vehicle Operations Specialist Adecco
Adecco
01.2022 - 04.2024Read More
Server / Bartender / Hostess
Tipsy Tuna
04.2021 - 10.2021Read More
AUL
No Degree from Information Technology Coursework
Read More