Joanna Heller
Glendale
Summary
Demonstrated expertise in customer service and time management, honed in fast-paced environments. Proven ability to excel under pressure while maintaining meticulous attention to detail and quality. Equipped with strong problem-solving skills, a commitment to continuous learning, and excellent communication abilities. Prepared to contribute to team success and drive positive outcomes. Eager to leverage these transferable skills in a new field, bringing dedication and enthusiasm to tackle challenges and support organizational goals.
Overview
3
3
years of professional experience
Work History
Barista
Grace Coffee
Peoria, AZ
06.2025 - 02.2026
- Crafted high-quality beverages following standardized recipes and customer preferences.
- Maintained a clean and organized workspace for optimal productivity and safety.
Activities Coordinator
Managua Care, Boarding Care Facility
La Habra, CA
07.2024 - 09.2025
- Developed and implemented activity schedules aligning with organizational goals and community interests.
- Collaborated with vendors to secure resources, ensuring seamless event execution and high-quality experiences.
- Evaluated program effectiveness through feedback collection, driving continuous improvement initiatives.
- Coordinated, planned, developed and implemented activities designed to enrich lives of assisted living residents.
Barista
Agape Coffee
Yorba Linda, CA
01.2023 - 05.2025
- Provided exceptional customer service, engaging with patrons to enhance their experience.
- Maintained cleanliness and organization of workstations in compliance with health standards.
- Collaborated with team members to create a positive and productive work environment.
- Implemented efficient workflow processes to improve speed of service during peak hours.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Education
Bachelors - Nursing
Grand Canyon University
Phoenix12-2028
Skills
- Attention to detail
- Opening and closing duties
- Cleanliness
- Exceptional customer service
- Adaptive and creative
- Hospitality service expertise
Languages
English
Romanian
Spanish
Timeline
Barista
Grace Coffee
06.2025 - 02.2026
Activities Coordinator
Managua Care, Boarding Care Facility
07.2024 - 09.2025
Barista
Agape Coffee
01.2023 - 05.2025
Bachelors - Nursing
Grand Canyon University