Joanna Reyes
Mesa
Summary
Board-certified pharmacy technician excited to bring thirteen years of experience to a growing team. Well-versed in all elements of medication dispensing, regulatory compliance, and drug inventory control. Highly proficient in building lasting relationships with patients and customers.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Lead Pharmacy Technician
Fry's Food And Drug
Mesa
12.2018 - Current
- Led a team of pharmacy technicians, providing training and supervision.
- Managed day-to-day operations of the pharmacy department including staffing schedules.
- Oversaw inventory management processes such as ordering, stocking, and tracking expiration dates.
- Efficiently answered multi-line phone calls and processed requests from patients and medical personnel.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Provided exceptional customer service at drop-off and pick-up counters, ensuring patient satisfaction and loyalty.
- Appropriately resolved customer issues, complaints, and questions.
Lead Pharmacy Technician
Safeway Pharmacy
Mesa
01.2012 - 09.2018
- Directed operations to increase efficiency and minimize patient wait times.
- Created new customer profiles and updated demographics, allergies, and insurance in the computer system.
- Worked closely with pharmacists to safely and accurately dispense medication.
- Submitted third-party insurance claims and managed adjudication review.
- Managed inventory through proper medication ordering, returns, and rotated stock through inter-store transfers.
- Immediately complied with drug recalls. Accurately recorded compounded drugs, and created appropriate labels.
- Efficiently and accurately processed cash register transactions.
Education
Certification - Pharmacy Technician
Pima Medical Institute
Mesa, AZ12-2011
High School Diploma -
Dobson High School
Mesa, AZ05-2010
Skills
- Extensive knowledge of pharmacy operations
- Inventory management and reconciliation
- Team leadership, training and development
- Insurance claims processing
- Manual and automated medication dispensing
- Regulatory compliance
Certification
Arizona State Board of Pharmacy
Licensed since 10/7/2011
Pharmacy Technician Certification Board
Certified since 10/5/2011
References
References available upon request.
Timeline
Lead Pharmacy Technician
Fry's Food And Drug
12.2018 - Current
Lead Pharmacy Technician
Safeway Pharmacy
01.2012 - 09.2018
Certification - Pharmacy Technician
Pima Medical Institute
High School Diploma -
Dobson High School
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