JOANNA ROSALES
San Tan Valley
Summary
Experienced administrative and customer service professional with 10+ years of diverse industry experience across corporate, healthcare, and self-owned business settings. Known for excellent communication, organizational skills, and problem-solving abilities. Proven success in supporting day-to-day operations, managing client relationships, and handling high-pressure situations with professionalism and poise. Fluent in Spanish and skilled in providing inclusive, high-quality support.
Overview
8
8
years of professional experience
Work History
La Linea Customer Service Representative
Salt River Project
09.2024 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Participated in training programs to enhance product knowledge and customer service skills.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Front Desk / Dental Admin & Assistant
Every Kids Dentist
06.2024 - 09.2024
- Prepared exam rooms, maintained sterilization protocols, and assisted during procedures.
- Handled front desk duties including patient intake, appointment setting, and insurance processing.
- Documented patient records and ensured HIPAA compliance.
Owner / Hairstylist / Business Manager
Hair Lust
11.2022 - 09.2024
- Managed all aspects of business operations, including scheduling, invoicing, and inventory.
- Built and maintained strong client relationships to ensure repeat business.
- Created and promoted content on social media to grow clientele and increase brand visibility.
- Delivered hair care services including styling, coloring, perms, and consultations.
Customer Service / Administrative Support
DoorDash
11.2022 - 01.2024
- Delivered high-level support to merchants across the US, Canada, and Australia through phone, chat, and email.
- Resolved time-sensitive and escalated customer issues with a focus on empathy and efficiency.
- Maintained accurate documentation and case management for merchant inquiries.
- Collaborated with cross-functional teams to ensure consistent service delivery.
Customer Support Dispatcher
Emcore
06.2022 - 11.2022
- Managed inbound calls from commercial clients for emergency and non-emergency situations.
- Logged and coordinated dispatches while ensuring accurate communication and response timing.
- Provided administrative support including call logs, documentation, and follow-ups.
Bilingual Customer Service Representative II
Salt River Project
01.2018 - 02.2020
- Assisted English- and Spanish-speaking customers with utility billing, outages, and account updates.
- Handled high call volumes while maintaining quality standards and resolution metrics.
- Processed service requests and payment arrangements.
- Educated clients on utility services, promoting awareness and usage of available resources effectively.
Education
License in Cosmetology -
International Academy of Hair Design
Tempe, AZHigh School Diploma - undefined
Westwood High School
Mesa, AZDental Assistant Certificate -
American Institute of Dental Assisting
Mesa, AZSkills
- Bilingual Customer Service (Spanish/English)
- Administrative Support & Scheduling
- Problem Resolution
- Small Business Management
- Multi-line Phone Systems
- Data Entry & Record Keeping
- Client Relationship Management
- Social Media & Marketing
- Time Management
- Relationship building
- Call center operations
Languages
English
Spanish
Earlier Experience
- Lash Technician - Amazing Lash Studio & The Lash and Sugar Company
- Tax Preparer - Jackson Hewitt
- Receptionist - Allstate Insurance
- Dental Assistant - Dr. Chow Endodontics
- Customer Service Rep - Safelite Solutions
Timeline
La Linea Customer Service Representative
Salt River Project
09.2024 - Current
Front Desk / Dental Admin & Assistant
Every Kids Dentist
06.2024 - 09.2024
Owner / Hairstylist / Business Manager
Hair Lust
11.2022 - 09.2024
Customer Service / Administrative Support
DoorDash
11.2022 - 01.2024
Customer Support Dispatcher
Emcore
06.2022 - 11.2022
Bilingual Customer Service Representative II
Salt River Project
01.2018 - 02.2020
High School Diploma - undefined
Westwood High School
License in Cosmetology -
International Academy of Hair Design
Dental Assistant Certificate -
American Institute of Dental Assisting
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